Best Western of Hartland

Right off the 23 so really convenient for my delivery to nearby area, plenty of truck parking and away from hotel which is good for reefer, breakfast selection is small but plentiful. Staff is usually very nice and rooms are mostly clean, I stay here when I am in the area.

Rooms looked nice and the pool was closed and the continental breakfast wasnt great it was heat up your own breakfast sandwich

Nice clean quiet room. Nothing special, just a good affordable hotel. Breakfast was good, and very close to other dining and shopping options.

Everything was great. The only thing we noticed that there was no maid service while we were there. Maybe you had to request it

Our stay was good. Check in was great. The front desk lady was very nice. rooms were clean, but smelled musty. Not sure why there is no maid service anymore. I had to ask for more towels and wash cloths. It was nice that they offered a hot breakfast, but no one ever checked on the food or cleaned up. Many items were out and no one refilled for over 30 or 40 minuted. Or cleaned up spilled cereal on the floor. I dont know if they were short handed or what. Also we did assume that since they had a pool, that they would have a hot tub, but no. That was a disapointment.

I was staying 2 nights for a wedding down the street so this hotel was convenient. So the front desk clerk proceeds to run my credit card the problem is she ran each night separately. So my card was approved for the first night, but declined for the second night. I’m totally confused as I had plenty of funds on my card!!! But I gave her a different credit card to try and the same thing happened she ran each night separately so of course the first night got approved and the second night was declined. Then she finally gets the second night approved on my second credit card, then she proceeded to run my second credit card again then I was charged for an additional two nights for a total of four nights. As I’m standing there I see both charges come on my phone and told her she charged me twice. She didn’t believe me so I had to show her on my phone that she indeed did run my credit card twice!!! And the sad thing is even though she refunded me for the second charge it takes 2-3 business days for the refund to process. I since learned that when she was running each night separately both credit card companies flagged the charges as fraudulent. I’m not sure if she was new but she seemed to be very frazzled to be running a front desk!!! And maybe needs better training on how to process credit cards. Because for this to happen to two different credit cards means something was wrong on her end.

Nothing fancy. Just a nice clean room that's convenient to the highway. Quiet relaxing pool. Well maintained.

We did not even stay. The pictures of the property were deceiving. It was basically an old motel that was not even attached to the office. The room was dark, small and though appeared to be clean, was not the least bit inviting. We left without even checking in.

We only had about 1/3 of a roll of toilet paper. Not another roll in sight!