TownePlace Suites New Orleans Harvey/West Bank

When i 1st arrived i had issues with the room but the hotels employees got right to it Brandy and Tiana were off great assistance they apologized for the inconveniences I had but made it right will definitely stay at this location again

Charged me for taxes again since booked thru *******, even tho ******* receipt shows paid taxes & fees?! Worst Marriot i’ve ever seen; furniture looks like it’s pulled from a dumpster.

As expected rooms were fine and it was nice and quiet for what we were looking for. Great price also

The staff was amazing I was walking in an out the lobby multiple times an every time I was greeted with a smile . The room was very spacious and clean . We had an issue with tv notified the front office an it was handled immediately . Only thing I require is updated sofas

The staff was nice and the room was clean but several things had been neglected inside the room. The Tv did not work, the lamp was broken, the shelves in the closet were broken, the toilet was broken at the base very unstable, and the ac- heater would not turn off either all cold or all heat. Worst of all I found a lizard on the stove one day of my stay. To which I notified the staff and they told me it happens all the time apparently. I wasn’t in my room much during my stay but when I was I would discover things that made me have to complain and notify the staff of it. I spoke with the manger, Brandy about my concerns. She was very nice, but not very helpful in the process.

Roach Motel, horrible water pressure and temperature, and TV didn't work. I'm from NYC so the roach thing doesn't freak me out too much, but it's still unacceptable. I'm a paying customer and should be getting quality.

It had a very clean room. I love a place where I don’t have to pay for parking. Also left my car while on a cruise for free so that was a plus.definitely would pick this place again.

I drove 7 hours to stay there and when I got there the young girl at the front desk canceled our room and gave it to someone else. She told us that we have to get what’s available even though we prepaid for a double room suite. She was very rude. We were out of state almost got screwed until the manager came in and helped us. She gave us a room that was needing repairs but we had no choice at the moment. It smelled bad and the carpet was messed up. The food was ok. I would definitely not book there again if I was going to be an hour late to Ari Al time because they will give your room away regardless if you paid upfront.