We rested in Cuba in April 2023. Booked one night in this hotel for 10.5tr. During the trip, it was necessary to shift the booking dates by one day (we really wanted to get to the Tropicana cabaret show). The Trip service fed promises to resolve the issue within 24 hours for three days. We did not receive a clear answer whether it is possible to change the dates of the booking. We had to book a second night for the date we wanted. This reservation cost 11.5t.r. the difference in price was attributed to exchange rate fluctuations. At the time of check-in, it turned out that the first night was paid for only one person, although two people were billed when booking. And the second night is booked for two persons. For the first night it was necessary to pay 85 €. In a word, I do not recommend using this Trip.com service. Now about the hotel: a huge disadvantage for the Russians is the inability to use cash. The whole hotel works only with cards. Russian cards naturally do not work, the Mir payment system has just begun to be introduced in Cuba. Accordingly, we could not use the restaurant, bar, pool. In general, the hotel is not bad for Cuba, the only thing that was very embarrassing was the peeled tulle. Well, right at all, with a tuft of thread on the floor.
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