We were only at the property for about 10 hours as we needed a place to stay prior to being picked up at 2 am for Haleakala. Soon after getting to the room, we spotted a cockroach that got under the carpet. A luau was in progress, so there was music and pounding right outside our balcony for several hours as we tried to get some sleep. Upon waking, a couple more cockroaches were spotted. We were relieved to be checking out.
As we were running late for the 2 am shuttle, we did not have an opportunity to discuss this with the staff.