That night, I found bugs crawling directly on my neck, which made me really concerned about the hotel's hygiene. I asked the front desk to change the sheets that evening. The front desk staff just gave me some small gifts as a placating gesture, which I wasn't happy with. They told me they'd escalate it to the manager. Around 1:38 PM on the 27th, I received a call from someone claiming to be the hotel manager, but I was on the highway and couldn't talk much. I waited until the afternoon of the 28th and had to proactively call the manager myself to ask about the resolution. The manager then told me that they didn't know when I'd get off the highway, so they were waiting for me to call – a really poor attitude. They insisted that the hotel's regular pest control was fine and that the bugs had nothing to do with the hotel. For a big brand like Hanting Premium, the manager's professionalism is extremely low. It feels like they're taking advantage of their brand name.
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