Das Lamm Heidelberg

The hotel didn't honour our booking and was outright rude about it. We booked and paid for 2 Deluxe rooms via Trip.com. When we arrived, they gave us one Deluxe room and another thing they call "apartment" – a stuffy, mould-smelling room in a separate annex, without a bathroom or toilet (see photos). When we questioned this, it got worse: First, one staff member claimed the hotel doesn't have 2 Deluxe rooms. When I pointed out there are photos of multiple Deluxe rooms online, he changed his story and said I hadn't booked 2 Deluxe rooms. Then the "manager" came. He accused me of lying. I showed him my Trip.com receipt and he refused to accept it because it was in English, not German – claiming it wasn't a valid document. He then said: They "hate dealing with Trip.com guests" Trip.com charges them high fees, so he wouldn't help I should contact Trip.com myself (their support that Sunday evening was just a chatbot) If I had booked directly, they might have helped – but since I used Trip.com, it was my problem I even offered to pay extra for a proper room. They refused. In the end, the three of us had to squeeze into one Deluxe room because the "apartment" was unhealthy to sleep in. We asked for an extra mattress – they refused that too. If you're considering staying there: be warned.

Terrible experience — the hotel couldn’t find my booking and claimed it was a scam. On top of that, the room and hotel had cockroaches. Very disappointing and not recommended.

The wifi and TV didn't work in our room. Parking is only on the street, so there is NO Parking if you show up late. Had to park 15 minutes away walking. No water in the room. We had a shared bathroom with other people on the floor. Our room had a sloped ceiling that was awkward for a small guy and painful for a big guy. The lamps are all on the floor because they can't be on a table with the slope. Walked stairs to 3rd floor with bags. Very old school. Summary... OK to sleep there... Safe and staff are nice but not going out of the way to solve problems or requests. Check out guy didn't want to be bothered... having personal calls. Left key on the counter. So... Lots of expected amenities aren't there so don't be surprised by "No" when you ask about the amenities listed above.

cockroaches! Terrible experience — the hotel couldn’t find my booking and claimed it was a scam. On top of that, the room and hotel had cockroaches. Very disappointing and not recommended.

Rude greeting on arrival, room also was storage for towels and linen, no wifi in the room, cleanliness could be improved toilet brush was disgusting, food was poor quality and left spare key in the door with all our stuff inside luckily i returned early. I think people would only use this hotel once i don't think they have repeat customers, in my opinion. This is the worst review i have ever left! Sorry

It was ok the staff could have been friendlier and there was limited parking at the hotel

The property is in a very nice area, with easy access - either walking or by tram - to the old town of Heidelberg. The room itself could have been very nice, if it had curtains (!!), some guidance on what lightswitch does what, and a better maintained shared toilet / bathroom. There are also no parking spaces at the property, so guess have to obtain temporary parking permits from the property for 5Euros for 2hrs, find a parking spot in the surrounding area, and display the permit in the car