Best Western Hotel Slenaken

Very nice hotel on beautiful location in a nice village, close to Maastricht. We liked the friendlyness of the staff. The restaurant was according to the price very much ok.

The stay was OK. But the staff wasn’t helpful. We had a problem with our family and we had catch out the trip in two days. Even though we told them about it on the first day six days before we had to leave, I think there could be more helpful and understanding.

We booked a twin deluxe room for a 1-night stay. We included dinner at the hotel. The room seemed fine when we got there, spacious though definitely not very modern (Wi-Fi was so slow it seemed absent, and all commodities are very outdated). Due to COVID-rules our dinner was served in the room (which is fine), during which we found a hair in the first course (carpaccio). The staff apologized and promptly served us a replacement. Apart from the hair, the carpaccio was alright, but the main courses were absolutely subpar. The food looked and tasted like college cafeteria food (overcooked, very salty, and small portions to boot). After dinner there was a short but intense rain shower outside, after which it became apparent one of the rain drainage pipes outside our room had a leak and was dripping on the little cover over our window, which somehow made an incredibly loud noise. When we informed the staff that the leakage was so loud we would not be able to sleep through it (I realize this sounds dramatic, but it was really very loud) they first told us there was nothing they could do. So we asked to switch rooms, to which the staff then agreed. We settled into our new room, only to find more hairs - this time in the shower. It was obvious the bathroom had not been cleaned. After several minutes reception called to ask if the room was okay. When I mentioned it was quiet alright, but now we found hair in the shower, we were snippily informed that we got a room upgrade to a more expensive room, and no reaction was given to the hair in the bathroom. The receptionist simply hung up the phone. If I were to run into 1 of these things in any hotel (1 hair in food, leakage at room, hair in the shower) I would give them the benefit of the doubt, these things can happen. However all 3 in one night, and the rude attitude towards us when we very politely informed them of a valid complaint, means I can only say we definitely did not get our money's worth of service and can only recommend to book a different establishment. There are plenty of other hotels nearby, which no doubt serve better food.