Xihu Hotel

Xihu Hotel Reviews

Xihu Hotel

No. 66 Changsheng Middle Road, Shigu District, Hengyang, Hunan, 421001, ChinaView Hotel Details
Xihu Hotel
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Xihu Hotel Guest Reviews

4.3/5
821 Reviews
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(821)
Positive reviews(741)
Reviews with photos/video(154)
Great value for money(81)
Delicious breakfast(69)
Easy to get around(51)
Convenient parking(46)
Large rooms(44)
Friendly front desk staff(36)
Located downtown(17)
Stayed multiple times(6)
Negative reviews(80)
Guest User
Business Twin Room
Checked in Dec 2022
Family
21 Reviews
5.0/5
Outstanding
Posted on Jan 28, 2023
The hotel is located in the downtown area of Hengyang. It is convenient to park and eat. The breakfast is good and quiet at night. Good value for money, worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full score review, your support and encouragement are the biggest driving force for us to move forward. West Lake Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. West Lake Hotel looks forward to your coming again!
Feikai
Business Twin Room
Checked in Dec 2022
Family
6 Reviews
4.2/5
Very Good
Posted on Jan 27, 2023
After climbing Hengshan, stay in the urban area for one night before going home. I finally chose this hotel. The hotel room is on the 9th floor. It is quiet to sleep at night. The room is big enough and the hygiene is good. It is much better than staying in the Hengshan scenic area last night. Others The service is okay. The downside is that the Wifi signal is relatively poor, and basically you can't open the webpage. The hot water is not too hot, and it is barely enough when you turn it on to the hottest. It may be better if it can be heated up a little more.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! We have reported the problem of hot water not too hot to the engineering department. The wireless has also been rectified, and the current Wi-Fi signal strength has been tested to achieve effective coverage. I believe that if you come to the store again, you will not be troubled by these problems again, and look forward to your next visit!
Guest User
Business Twin Room
Checked in Dec 2022
Family
3 Reviews
5.0/5
Outstanding
Posted on Jan 27, 2023
I booked the hotel for 2 days in a row. Because I didn’t feel good on the first night, I changed to another room the next day. It felt good. There was a big bathtub. The 2 children had a great time. Breakfast will be included tomorrow, so I don’t know how the breakfast will be. ,Be evaluated
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full score review, your support and encouragement are the biggest driving force for us to move forward. West Lake Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. West Lake Hotel looks forward to your coming again!
Lingling
Business Suite
Checked in Jan 2025
Couples
316 Reviews
3.8/5
Good
Posted on Mar 2, 2025
第一次來衡陽,感覺西湖飯店有一些底藴,房間很寬敞,床上用品比較新,用起來很舒服。浴巾毛巾就有一些舊了,尤其是地巾,都有幾個破洞了。浴室的玻璃隔牆,衣帽櫃裏的衞生還可以再細緻些。房間衹配2瓶水,如果再要就要3元錢一瓶,即使是套房,也是這個待遇,這在我們近幾年退休後的旅行中還是第一次遇到。酒店的早飯不錯,品種適中味道可口,性價比高。
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Xiaofengailvxing
Business Twin Room
Checked in Mar 2025
Business travelers
40 Reviews
4.0/5
Very Good
Posted on Apr 6, 2025
衡陽西湖飯店地處市中心位置,周邊商鋪林立 ,用餐非常方便,去衡陽的各景點也方便,酒店有自己的停車場,而且早餐也不錯。
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Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。西湖飯店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。西湖飯店期待您的再次光臨!
Guest User
Business Single Room
Checked in Jan 2025
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Mar 14, 2025
不錯,環境好。~!早餐味道不錯,種類太多很豐富,符合我的預期。工作人員服務態度很好。 衞生:還可以。 設施:雖然舊,🥚還行
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Response from Property: 非常感謝您的入住體驗,您的嘉獎猶如一股暖流,推動我們,點燃我們,感謝您的鼓勵,我們一定會做的更好。希望能再次給您帶來不期而遇的温暖!祝生活愉快!生活甜蜜。平安健康,萬事如意。
Nihaowohaodajiahaobixubi
Business Twin Room
Checked in Feb 2025
Travel with friends
31 Reviews
5.0/5
Outstanding
Posted on Mar 17, 2025
酒店有規模,環境服務非常好。可能是客人較多,備品忘記補齊,提醒後迅速提供。性價比高的入住體驗。
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Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Guest User
Family-friendly Family Room
Checked in Jan 2025
Family
26 Reviews
4.0/5
Very Good
Posted on Feb 6, 2025
位置優越,位於老城區,餐飲娛樂方便。 前台服務專業,熱情好助。 屬於老酒店,設施不算舊,空調製熱效果好,但換氣扇工作效率不好。
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Response from Property: 親愛的貴客,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Guest User
Family-friendly Family Room
Checked in Jan 2025
Travel with friends
35 Reviews
4.7/5
Amazing
Posted on Feb 6, 2025
老酒店。房間寬敞,設施比較老,有無煙樓層,帶寶寶住比較好。早餐豐盛,假日人多,菜品供應不太及時,要等。
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6/8
Response from Property: 親愛的貴客,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Guest User
Business Twin Room
Checked in Jan 2025
Couples
21 Reviews
4.0/5
Very Good
Posted on Feb 5, 2025
房間乾淨清潔,雖然是老牌酒店,整體感覺還不錯,酒店出門就有餐廳和快餐店,由酒店外出去遊玩和飲食很便利。
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Response from Property: 親愛的貴客,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Anonymous User
Business Twin Room
Checked in Oct 2024
Solo travelers
1 Reviews
3.3/5
Posted on Nov 20, 2024
就在南華大學附近,走路20分鐘左右,房間面積算比較大的,價格不高,但是衞生條件確實堪憂,一進門就發現地毯上面明顯還有一簇頭髮,讓重新打掃了一下,結果發現房間居然還有煙頭,床上有短頭髮,衞生間抽屜裏有頭髮。
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Buzhimingdeshagua
Business Twin Room
Checked in Jan 2025
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Mar 22, 2025
早餐種類豐富有營養,房間很乾凈住的很舒適,大堂小謝很熱情服務態度好,還送了小禮物,住的很愉快。
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Response from Property: 非常感謝您的入住體驗,您的嘉獎猶如一股暖流,推動我們,點燃我們,感謝您的鼓勵,我們一定會做的更好。希望能再次給您帶來不期而遇的温暖!祝生活愉快!生活甜蜜。平安健康,萬事如意。
Guest User
Business Twin Room
Checked in Dec 2024
Family
24 Reviews
5.0/5
Outstanding
Posted on Feb 1, 2025
出來玩,性價比極高,環境酒店應該翻新過,環境還可以,服務也可以。如果有條件應該分出來一部分無煙房
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Response from Property: 非常感謝您的入住體驗,您的嘉獎猶如一股暖流,推動我們,點燃我們,感謝您的鼓勵,我們一定會做的更好。希望能再次給您帶來不期而遇的温暖!祝生活愉快!生活甜蜜。平安健康,萬事如意。
Guest User
Elegant Queen Room
Checked in Nov 2024
Solo travelers
110 Reviews
5.0/5
Outstanding
Posted on Feb 15, 2025
酒店位置得天獨厚,早餐品種豐富齊全,附近就是大的商圈,吃喝玩樂都有去處,酒店服務一流,性價比超高,是來衡陽的不二之選!
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6/10
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Guest User
Superior Twin Room
Checked in Oct 2024
Business travelers
2 Reviews
1.0/5
Posted on Nov 23, 2024
酒店環境非常差,地毯很臟還有不明污漬,四件套全是破損的,不知道用了多少年還捨不得換,被芯全是發黃的,開個空調還沒熱風,説是統一開主機,真夠離譜,沒住過這麼差的酒店,避雷
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6/9
Response from Property: 親愛的客人,對於您反饋的衞生問題,我們表示非常抱歉!一直以來,我們都非常重視客房衞生,也把大部分的時間都投入到衞生檢查中。您此次描述的衞生情況,極不應該發生!我們已經嚴格要求客房清掃人員更加註重衞生細節,保證客房通風良好!感謝您花時間給我們提出寶貴的意見。