Tru by Hilton Richmond Northwest

Very pleasant room on 5th floor. Good staff. Tasty breakfast

When I got to the hotel they said I was booked for a one King bed but I booked 2 queens. I waited an hour for her to find out how to fixed it. She checks other people in to Queen sized beds. Then after we take the King room she finds us a room. The next day the new worker said it’s usually first come first serve so I should have been got the room.

Clean rooms, clean facilities, maintained and care for very well! Greet customer service, rates were great, accessible to gas, restaurants, site seeing, and highways. Overall 10 out of 10

My study was magnificent!! From the moment I checked in to leaving the hospitality was fantastic. Professional service from the manager, polite, friendly, patient, and kind. Greeted me coming in, was resourceful in area and restaurant that great. Housekeeping was great. I truly enjoyed my stay look guests to coming again. Would definitely recommend to family and friends!

Great staff, super clean. I will continue to stay here when I am in the area for business

Our stay was great. Room was clean. Shower was amazing. Staff were very helpful. Breakfast options were great.

The room was awesome and clean. I just had trouble with controlling the thermostat. The staff initially was overwhelmed, but was able to get our reservation straight. The stay overall was really good and I would stay at the same hotel again.

For a new hotel we had no hot water. Room was nice Breakfast was poor. The hostess seemed annoyed when asked about simple things like can we have some milk. Or can you get the pancake maker working. We usually have breads or muffins but not here. Although she seemed happy about getting food for herself to eat. When I or others asked the front desk person to help we thought she was talking to us but she was on her phone talking through her airpods She was on her phone all the time. Check in took long because all the staff were in the room on the left. Won’t stay here again. Thanks