Extended Stay America Select Suites - Richmond - Innsbrook

My recommendation is just to clean a little better the floors of the rooms it was pretty dirty

My grandson and I stayed for one night and everything was okay at first but when I woke up the next morning I heard water running I thought my grandson was taking a shower but then I looked over and realized he was still sleeping.So I went in the bathroom dirty water was pouring down from a vent in the bathroom ceiling.Once I saw this I knew it was time to leave even though we had taken a shower or brushed our teeth we had to go to a family member's house and do that. I paid 140.00 for 1night I wanted to cook a meal for us but I opted not after I saw the condition of this place. I'm appreciative of the manger who refunded 40.00 dollars of my money but I'll never stay there again or recommend anyone else to stay there which unfortunate because the staff are really nice people

No cooking utensils or plates/cups/silverware whatsoever despitead depicting fully equipped kitchen. Lobby and room were both sparse with nobody on duty in evening. Price was extremely affordable but glad to pay more for what was advertised for extended stay. Hard to get any rest due to commotion upstairs with people running back and forth at all hours with nobody staffing front desk to deal with it. Never again!

Contrary to what is advertised there is no gym. The oven/stove was old to the point of the temperatures scratched off of the knobs. There were roaches in the room. The staff was friendly though.

Don't recommend this hotel. We left after 30 minutes of checking in. Group of people in parking working on cars, minors running in hallway, and loud music.

False advertisement! For starters there is no kind of security. The doors are wide open for anyone to come in. No one is at the desk to see what’s going on without calling for help. The building is non smoking but the aroma of **** fills the hall. Not mention I booked two weeks in advance. The room I was given was not what i reserved. It was extremely dusty, had no couch, roaches, the bed was metal with a jail mattress, there was a two way mirror, very dirty, and disgusting. I was told that people live there and the manager gave my room to a longtime customer without giving me any call or email to confirm a change. Very very nasty and sickening. I will not recommend this for anyone.

No kitchenware. Bathrooms were not very clean. There was smell of ****.

The room was gross and dogs barking. Hotel needs an upgrade. Bed was hard as a rock. Looks nasty inside. We checked out 15 minutes after we checked in. Would like refund!!

At check-in, no staff were present at the front desk, and despite my request, the second guest’s name was never added to the reservation. On the first night, we were locked out of our room because the key cards did not work. For safety and convenience, it would be beneficial to have a phone available on each floor or landing to connect with the front desk, especially overnight. The room itself also required attention: the floor was sticky upon arrival and had to be re-cleaned, and we needed to repeatedly request additional toilet paper throughout the stay.