Best Hotels in Henrietta

On Friday night around 10:30, a worker entered my room without knocking and told me he needed to fix the light in my bathroom. He was in there for over an hour. We had to be up at 6 am the next morning. Very scary to think he could have walked in unannounced with my daughter there alone, or when we were sleeping, etc. The lobby is ridiculously cold. Our room was 85° and we could only get it to go down to 76 over the course of two days. We will not return and will be filing a complaint about the worker entering our room. In all of my years, nothing like this has ever happened. At least I won the weekend with the most bizarre event...there were many complaints from friends staying there as well. But please watch yourself and use the extra locks when in your rooms.

It is more convenient to go down at high speed, but the water in the room is blocked, and the drainage of the bath tub and sink is very slow

From the curb this looks like a new or refreshed hotel. The reality is the facade is just that: a facade. Outside of the exterior and the lobby, the rest is a tired, old hotel. You can't easily use luggage carts because of the small elevators, doors to hallways and narrow entranceways. Ceilings are 1970s or 1980s style drop-down ceilings. Hallways are dark. Rooms received a superficial refresh but the TV is from 2011 -- as in 10 years ago -- and the bathroom is NOT refreshed. Mold and mildew in shower. No central lighting. Instead, my room had FIVE different light switches. Basically, this is an OLD 1970s or 1980s Holiday Inn with a facade update. The pool is closed, except to rooms with 2 or more guests. If you're solo you can't use the pool. There's no bar and no restaurant, despite advertising. Similarly, they sell breakfast packages but there's no breakfast because the restaurant is closed. I went to the front desk and asked for a wine glass from the bar and was told they wouldn't get one. Zero IHG elite status recognition. No local newspaper nor any local information, including restaurants. You are better off staying at the Best Western a block way. This is a dumpy old Holiday Inn providing less services and amenities than a Holiday Inn Express.

Rochester doesn't have a lot of good hotel options in the immediate vicinity, and the hotel I used to use has since went downhill and re-flagged as a bottom-tier budget brand. So, during my most recent visit to the region to visit family, I had to expand my search radius to find a place to stay for the night before I flew back home. That search led me to the Hampton Inn & Suites in Henrietta. It's located in a busy commercial area with plenty of restaurants, stores, and Marketplace Mall within easy reach. The hotel is typical Hampton Inn, which is exactly what I wanted for this brief overnight stay - clean, comfortable, and modern, with no unpleasant surprises. Pleasant surprises, however, are welcome - like being upgraded to a king suite due to my need for a tub/shower combination in the bathroom. I very much appreciated that, even if it was just myself for the night. My suite, 442, is typical of Hampton Inn & Suites and their suite units - sofa and upholstered chair on one side of the room, with the bed on the other. In the middle is a long desk/table which separates the two areas. There's a swivel-mount TV mounted above the desk which can be angled to face either the bed or the sofa. There's a wet bar with microwave and refrigerator as you enter the suite, with the bathroom and vanity area next to the bedroom. The suite was very clean and everything was in good working order. The upholstered chair and desk had some cosmetic wear, but nothing major. The TV was on the old side, but in the morning I noticed brand new TVs in boxes being delivered to the hotel, so that will soon be a moot point. One note: If you order food delivery, you'll have to come down to the lobby to pick it up - delivery drivers can't drop it off at your door. The hot breakfast buffet is up and running, and there's a nice-sized breakfast room. I still chose to take mine back to my room, for obvious COVID-related reasons. Hotel staff was very professional and friendly, and once again I have to thank them for the suite upgrade. And they have an airport shuttle, so proximity to the airport itself wasn't a concern. I don't visit the area more than once or twice a year, but the Hampton Inn & Suites in Henrietta is now my go-to Rochester hotel whenever I do visit. They offer clean, reliable lodging with a friendly and professional staff. With their airport shuttle service, it's also an excellent alternative to the less desirable hotels located at the airport.

We stayed just one night at the BW Rochester Marketplace Inn and that was good enough for me. The pros--the staff were very friendly and the rooms were (mostly updated). It's in a good location, just a few minutes off I-90, but in an area with a lot of restaurants and shopping. Breakfast was good (although crazy crowded)--it included eggs, bacon, waffle maker, bagels, muffins, cereal and fruit. The cons--the rooms were only mostly updated...my bathroom had peeling wallpaper and the fixtures were rusty. I didn't love that. Also, it was very, very noisy. We had some sort of sports teams staying in the hotel and they were running through the hallways and loud in the rooms around me until very late. and then the fire alarm went off early in the morning. Needless to say, we didn't get a lot of sleep and were actually on the road two hours earlier than planned.

With a stay at Econo Lodge Rochester I-90 & I-390 in Rochester, you'll be within a 10-minute drive of Rochester Institute of Technology and University of Rochester. This hotel is 6.3 mi (10.2 km) from Strong and 13.2 mi (21.3 km) from Lake Ontario.Make use of convenient amenities, which include complimentary wireless internet access and a picnic area.Featured amenities include a business center, a 24-hour front desk, and coffee/tea in a common area. Free self parking is available onsite.Make yourself at home in one of the 51 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.

Nice looking hotel. Easy check in. Nice size rooms. Comfortable bed. Quiet, I slept well. Our room had king size bed, sofa/sleeper, small refrigerator, microwave, small TV, 2 drawers in dresser, desk, and table with 2 chairs. One of two bedside wall lamps was missing. There were sufficient electrical outlets and USB ports. The room was very clean. The notebook about the hotel was missing all of its pages. There is only one ice machine in the hotel and it was out of service during our stay, note on it indicated it was awaiting service. The bathroom was adequate size. Nicely arranged, with large counter space. Hair dryer on the wall. Shower/ bathtub combo. Plenty of hot water. The shower head had more than one spray setting. Typical cheap hotel quality toilet paper. No exhaust fan. Morning breakfast was sp****. Scrambled eggs and what I think was soggy french toast sticks, white bread & 2 types of bagels, 1 apple, 6 types of Kellogg cereals, boiled eggs, 3 types of juice (they were out of orange juice), coffee, and milk (they ran out of milk while I was there, both 1% & 2%). I went to breakfast at about 7:45 a.m., with breakfast being served 6:00 - 9:00 on the day I was there. Weekends have a later serving time. Room capacity was more than adequate, wasn't busy, but could hold a good number of people. Located next to the hotel is a Cracker Barrel restaurant. There is also a gas station right across the road. I tried hard to give a 4 star review, knowing their staff level is likely inadequate. It was between a 3 and 4, until I went to breakfast and the sp**** offerings and missing items and insufficient supplies tipped it to the 3 star. But, overall, I would stay here again.

I love this hotel. Our room was super clean and spacious, there is a great swimming pool and fire pit, the free breakfast includes sausage, bacon, waffles, cheddar biscuits, eggs, hot oatmeal, etc. But the icing on the cake is the amazing team led by Matthew. Jonathan, Marsha, Stephanie, Geovanni, Lisa, and Jordan treated us like royalty - totally pampering our new puppy and his older (but still puppy) brother. They took the greatest care of us and I feel like they are family after our wonderful stay. Their hospitality, warmth, compassion, and professionalism really makes a huge difference. I would never stay anywhere else when traveling in the Rochester area - a tribute to their excellence and Matthew’s leadership. :)

Very good, full facilities, beautiful price

When you stay at Homewood Suites Rochester Henrietta in Rochester, you'll be in a shopping district, within a 5-minute drive of Fair and Expo Center and Monroe Community College. This hotel is 4.5 mi (7.3 km) from University of Rochester and 4.8 mi (7.8 km) from Highland Park.Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and barbecue grills.A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as separate sitting areas and coffee/tea makers.