Whale Coast All-Suite-Hotel - DCC Hotel Group

Reviews of Whale Coast All-Suite-Hotel - DCC Hotel Group

Whale Coast All-Suite-Hotel - DCC Hotel Group

Cnr Royal and, Lord Roberts St, Rds, Hermanus, Western Cape, 7200, South AfricaSee Hotel Details
Whale Coast All-Suite-Hotel - DCC Hotel Group
Whale Coast All-Suite-Hotel - DCC Hotel GroupWhale Coast All-Suite-Hotel - DCC Hotel GroupWhale Coast All-Suite-Hotel - DCC Hotel Group
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1 night

Guest Reviews

8.7/10
Very Good
62 Reviews
Verified reviews
Location8.7
Amenities8.7
Service8.7
Cleanliness8.7
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Positive reviews(41)
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Negative reviews(1)
Guest User
Luxury Three-Bedroom Apartment
Stay Date Dec 2024
Family
1 Reviews
10/10
Outstanding
Posted on Jan 7, 2025
Excellent service, convenient location, very clean, extremely comfortable beds!. Everything we needed for our short stay!
Guest User
One-Bedroom Apartment
Stay Date May 2025
Travel with friends
2 Reviews
10/10
Outstanding
Posted on Jun 4, 2025
房間很寬敞，是loft性質的，有兩間房，都有廁所，性價比很高
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Guest User
Stay Date Apr 2025
Other
10/10
Outstanding
Posted on May 5, 2025
From Ronel at front reception to the porters to the stunning clean and extremely well maintained huge apartment to easy access to the great shops to the lovely welcome and attention from Werner and his wife offering unbelievable hospitality with attention to the smallest detail. We felt like royalty
Amy S
Stay Date Oct 2024
Couples
10/10
Outstanding
Posted on Nov 2, 2024
Absolutely lovely stay. An unusual hotel positioned within a small shopping mall, all of the hotel is located on the 1st floor with shops below. But it’s shut at night so no issues with noise. The room was 2 storey and massive. Was handy to come back after a meal out and be able to grab a bottle of wine to take back to our room to enjoy the view from our balcony. Breakfast was lovely, full English plus continental. Staff were lovely and underground secure parking was available. Location was perfect, a short walk down to the bars and restaurants on the seafront, where you could watch whales from the shore. A free lido is available at the seafront too!
Response from Property: Thank you for this wonderful review of your stay at The Whale Coast Hotel! We're delighted that you found our unique setting within the shopping mall convenient and that it offered a quiet, restful environment. It’s great to hear you enjoyed your spacious duplex room and that the balcony view, paired with a bottle of wine, made for a memorable experience! We're also pleased that our breakfast selection hit the spot and that our staff helped make your stay even more enjoyable. Our location truly does make it easy to explore the seafront, whale-watching spots, and nearby dining options. Thank you for choosing us, and we hope to welcome you back for another lovely stay! DCC Hotel Group
DoctorRickofUSC
Stay Date Sep 2024
Family
10/10
Outstanding
Posted on Oct 5, 2024
We stayed in Hermanus for a couple of nights. The hotel is accessed by elevator on the second floor of a shopping center. It was convenient in location which is close to the water, shopping, art galleries and restaurants. We had a 4 bedroom apartment that was 2 levels. It had a nice kitchen, dining room, balcony patio, living room and en suites for 2 bedrooms. The access to parking was a private parking area which utilized a key fob behind a gate. Staff were very friendly and accommodating. Gift was very helpful with our luggage and guiding us to the parking garage. The cleaning staff were very nice. The property managers were also exceedingly helpful. There was an included breakfast which was nice. The shopping mall below had a grocery store, liquor store, and other shops which was convenient after driving there from Cape Town. We enjoyed the rooms, the town and the sights. Parking was convenient and many things were easily within walking distance. I’d love to stay here again.
6/12
Response from Property: Thank you for your thoughtful review! We’re thrilled to hear that your stay at The Whale Coast Hotel was so enjoyable. We're glad that the kitchen, dining area, and balcony made for a comfortable and convenient stay. We’re also happy to hear our team, especially Gift and the cleaning staff, made you feel welcome and well taken care of. It’s wonderful knowing the nearby shopping options added to the ease of your stay after a drive from Cape Town. Thank you again for sharing your experience—we’d love to welcome you back to Hermanus soon! DCC Hotel Group
VimlaC5
Stay Date Feb 2025
Family
10/10
Outstanding
Posted on Mar 29, 2025
3 bed unit Spacious ; well equipped. Has a balcony with a braai unit installed. Very clean and well serviced. Crisp white comfortable beds. Breakfast was tasty. Front desk assistant Ronel was friendly ; welcoming and really helpful . Great stay.
Response from Property: Dear VimlaC5, Thank you for your kind review. We’re delighted that you enjoyed the spacious unit, in-room amenities, and tasty breakfast. We're especially pleased to hear Ronel made such a positive impression—she’ll be thrilled with the recognition! We appreciate your support and look forward to welcoming you back soon. Warm regards, DCC Hotel Group
Guest User
Stay Date Feb 2024
Other
2.0/10
Posted on Mar 1, 2024
Apartment was a nice size and looked beautiful on arrival, very clean but very cold. Very limited cooking utensils and trays to cook on. Had to ask three times for cutlery as not enough for us all to eat together. Hot water ran out after one person showered - probably 10 mins, we were told the hot water system here works like a kettle you have wait for it to reboil so leave 30 min between showers - there’s 6 of us!!. Both complaints were made at 930am at 2115 we were offered a change of room!! Breakfast was awful, beef sausage was served raw on telling manager I was told it would be taken off bill 😂 it was a package holiday already paid for. all the breakfasts had to be pre ordered the night before and everyone was served the wrong items and it was cold. We were made to feel very unwelcome at breakfast on arrival, staff were lovely but management didn’t want to know. We booked through independent travel rep who I sent complaints too, they had email confirming everything was now sorted - this was a lie, at this time no one had been to see us. We decided to go out and buy what we needed for the rest of our time at the hotel. Luckily we were only booked in for 3 nights. Also scheduled power cuts were at inconvenient times between 1830 till 2030 but again we were not pre warned and had a slip of paper put through the door after the power had gone out. This hotel is not a luxury it’s a basic apartment where you need to supply your own essentials. Surrounding areas were beautiful and welcoming. Very local to everything to have an enjoyable stay and local shops under the hotel made buying food and essential items easier
Response from Property: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered, and we appreciate your honesty as it helps us address areas that require improvement. It's disheartening to learn about the challenges you faced with the temperature in the apartment, the limited cooking utensils, and the issues with hot water. Your experience does not align with the standard of comfort we aim to provide, and we regret any discomfort caused. Rest assured, we will investigate and rectify these issues promptly to enhance the overall guest experience. The concerns raised about breakfast are equally troubling, and we apologize for the lapses in service and the inconvenience caused. We understand the importance of a seamless dining experience, and we will work with our team to ensure that breakfast service meets the expectations of our guests. We are genuinely sorry for any miscommunication and inconvenience regarding the power cuts. We acknowledge the importance of providing advance notice, and we will take steps to improve our communication methods in this regard. Your comments about feeling unwelcome at breakfast are taken seriously, and we will address this matter with our management team to ensure a more welcoming atmosphere for all guests. We value your feedback and want to assure you that we are committed to making the necessary improvements. We appreciate your understanding and hope that you might consider giving us another opportunity to provide you with a more positive experience in the future. Thank you for choosing to stay with us, and we apologize for falling short of your expectations. Warm regards, the DCC Hotels Team
Duokrp
Stay Date Jul 2024
Family
6.0/10
Posted on Aug 12, 2024
Very nice at this hotel, but slowly they shall have to think about an upgrade. the things that were great at the unit was the bedding and the kitchen with its utentils. In our bathroom , the plug for the washbasin did not work and in our bedroom , the bedside lights did not work. The remote for the TV was also absent. I just felt that for a 4-star hotel, these things should be in order. Then please take care of your personal belongings. I left one of my jackets in the cupboard and it is now lost. They could not found it. The braai was also not cleaned and I had to go and buy my own grid because the one supplied was very dirty.
Response from Property: Thank you for sharing your feedback. We’re glad to hear that you appreciated the bedding and kitchen amenities. However, we’re sorry to learn about the issues you encountered with the bathroom plug, bedside lights, TV remote, and the condition of the braai. We also regret that your jacket could not be located. Please rest assured that we will address these concerns promptly to improve our services. Your feedback is invaluable, and we hope to have the opportunity to provide a better experience in the future. Kind Regards DCC Hotel Group
G2Travel
Stay Date May 2024
Family
10/10
Outstanding
Posted on Jun 24, 2024
We will be back to stay at the Whale Coast All-Suite Hotel in Hermanus! The hotel is very centrally located within short walking distance from the Old Harbour, sea and assorted beach front restaurants and coffee shops. The Whale Coast All-Suite Hotel Hermanus is located on top of a shopping center that gives you direct access to a Checkers, Checkers Liquor, Clicks and many more stores to choose from. Secure parking for the hotel is provided in the basement of the building with additional partitioning separating the shopping center parking from the apartment parking, providing more security. Access cards are provided for the free secure parking, basement beams and the apartments. The hotel offers free Wi-Fi, hotel bouquet DSTV and daily room cleaning services. Delicious breakfasts (hot and cold) are also served to clients by very friendly staff every morning with an assortment of juices, tea and coffees to choose from. Apartment 15 is spacious and comfortable with 3 x bedrooms and 2 x bathrooms on the 2nd floor and a wheelchair-friendly 4th room on the bottom floor with its own bathroom. The mattresses, duvets and cushions were all very comfortable. This apartment also gives you a partial sea-view and an outdoor braai with seating area. The kitchen has a gas stove, large fridge and dishwasher and enough cupboards for longer stays. Danielle and Louise are extremely accommodating and helpful and will make you feel right at home. The location, facilities & staff of the Whale Coast All-Suites Hotel makes this a venue we will definitely re-visit soon.
Response from Property: Thank you so much for your wonderful review! We’re thrilled that you had such a positive experience at the Whale Coast All-Suite Hotel. It’s great to hear that our central location, convenient amenities, and comfortable accommodations made your stay enjoyable. We’re especially pleased that Danielle and Louise made you feel right at home and that Apartment 15 met your needs with its spacious layout and well-equipped kitchen. Your kind words about our secure parking, daily room cleaning service, and delicious breakfasts are greatly appreciated. We’re delighted that you plan to return, and we can’t wait to welcome you back for another memorable stay! Warm regards, The Whale Coast Hotel Team
PhilipD977
Stay Date Mar 2024
Couples
10/10
Outstanding
Posted on Apr 1, 2024
Unfortunately whilst staying at the hotel I had an accident but the staff were amazing even took me to the hospital and helped with the discussion with the doctors. The apartment was so big and spacious. Ok the view over the car park wasn’t the best but beyond it the view was great. So close to bars and restaurants and to the lovely coastal walk.
Response from Property: I'm sorry to hear about your accident during your stay at the hotel, but I'm glad to hear that the staff were amazing and provided excellent support, including assisting you at the hospital. It's reassuring to know that you were well taken care of during a challenging time. Dear Philip, It sounds like despite the setback, you still enjoyed certain aspects of your stay. The spacious apartment and its convenient location near bars, restaurants, and a lovely coastal walk must have been pleasant highlights. Sometimes, the positive experiences can help balance out the unexpected events. I hope you're recovering well now and that your overall stay was mostly enjoyable despite the accident. If there's anything else you need assistance with or if you'd like more information about the area, feel free to let me know. Kind regards DCC Hotel Team
Guest User
Stay Date Feb 2024
Other
10/10
Outstanding
Posted on Mar 1, 2024
What a beautiful place to visit, the place was super clean the staff was super friendly the breakfast was amazing and very convenient the shops are just downstairs ,i would recommend the place 100% and i will definitely come back.
Response from Property: We deeply appreciate your fantastic review. It warms our hearts to know you had a wonderful experience with us. Your kind words inspire us to continue delivering exceptional service. We eagerly anticipate the pleasure of hosting you again in the near future. Please feel free to reach out if there's anything specific you'd like us to arrange for your next stay. Warm regards, The DCC Hotels Team
Graham L
Stay Date Jan 2024
Couples
10/10
Outstanding
Posted on Feb 13, 2024
This is a first class hotel in a strange location about a supermarket but don’t be put off. Everything this at your fingertips and quality accommodation I just wish I’d found it on previous visits to Hermanus and will stay again. Perfect thank you.
Response from Property: Dear Graham, Thank you so much for your wonderful feedback about your recent stay with us at the Whale Coast Hotel! We're thrilled to hear that you found our hotel to be first-class despite its unique location near a supermarket. We understand that our convenient setting may be surprising at first, but we're delighted that it didn't deter you from enjoying your experience with us. It's fantastic to know that everything was at your fingertips during your stay and that you found our accommodation to be of high quality. We appreciate your kind words and are grateful for your decision to choose us for your Hermanus visit. Rest assured, we'll be here to welcome you back with open arms whenever you return! Thank you again for your perfect review. If there's anything more we can do to enhance your next stay or if you need assistance with future bookings, please don't hesitate to reach out to us directly. Warm regards, DCC Hotel Team
Hejags
Stay Date Jan 2024
Couples
10/10
Outstanding
Posted on Feb 11, 2024
On our tour of the western Cape, we chose to spend 4 nights in Hermanus in this centrally located hotel. Very convenient to all amenities with excellent parking arrangements. Lovely staff, very helpful and especially friendly. Large room was very comfortable and sleep was easy. Excellent breakfast and advice on restaurants. Satisfaction should not have been a surprise - sister establishment to the Kruger Riverside Lodge where we stayed earlier in the holiday. An excellent review for that too Thank you Charl and the whole team
Response from Property: Dear Hejags, Thank you very much for your delightful feedback regarding your recent stay with us in Hermanus! We're thrilled to hear that you chose our centrally located hotel for your four-night stay during your tour of the Western Cape. It's wonderful that you found our location convenient and appreciated our excellent parking arrangements. We're also pleased to know that our staff left a positive impression on you with their helpfulness and friendliness—it's always our goal to ensure our guests feel welcomed and well taken care of. We're glad you enjoyed the comfort of your large room and had a restful sleep during your stay. Additionally, we're delighted that you found our breakfast to be excellent and that our restaurant recommendations were helpful in enhancing your dining experiences in Hermanus. It's especially rewarding to hear that your satisfaction was no surprise, given your positive experience at our sister establishment, Kruger Riverside Lodge, earlier in your holiday. We strive to maintain the same level of excellence across all our properties, and we're thrilled that we met your expectations once again. Thank you for your kind words and for acknowledging Charl and the entire team. We will be sure to pass along your appreciation. We hope to have the pleasure of welcoming you back in the future for another memorable stay. Warm regards, DCC Hotel Team
Guest User
Stay Date Jul 2023
Family
8.0/10
Very Good
Posted on Aug 6, 2023
The hotel is very nice. It’s clear that the apartments are quite new and very well maintained. Unfortunately we only spent there a night and we did not use much of the structure. You have the feeling of being in an extremely safe environment. The only negative point is that upon our arrival, the apartment was extremely cold and difficult to warm up.
tictactic
Stay Date Jun 2023
Family
6.0/10
Posted on Jul 19, 2023
We were a family of 8 including 3 children.. staying at the hotel for 2 nights. The hotel location is perfect and few only meters away from the waterfront. There’s a checkers and click right below the hotel which is very convenient if you need to grab some food or necessities. The only issue we had with the hotel was with the service that we were offered and the way the management handled it. We arrived in the hotel around 6 PM and by the time we settled ourselves and ordered some food, the power went out at 8 PM. I informed Danie (WhatsApp) at the reception about the power cut, who said it’s load shedding and was very casual about. We were not informed about this at check in time nor after that. We had kids with us so it got difficult for us to manage. Apparently the load shedding was daily for 2 hours and we were not informed about it. The following day upon checking with danie again regarding the power cut he said he didn’t know the load shedding time, however one hour before the power cut we were sent a note in the room about the timing of the load shedding, which we had missed seeing. We had two rooms, but the note came to one room only, and it was missed. He could have easily sent a message via WhatsApp as that is how we were communicating since the reception is quite away from the rooms. We were really upset as we didn’t know this would happen again. Overall this experience was not good. Danie was helpless. The following day the manager came to us and offered breakfast, however it was too late and just after 9 AM, we were already done with our breakfast. We were not given any compensation on our stay, however they did say we can stay a night extra for free but obviously we had our onward plan booked. This handling of the situation didn’t go down well with us, but the hotel for stay in the centre of Hermanus is perfect. Just remember there’s no generator and there’s power cut for 2 hours everyday.
Response from Property: Thank you for sharing your experience with us. We genuinely appreciate your detailed feedback as it helps us identify areas for improvement. Firstly, we sincerely apologize for the inconvenience caused by the power outage during your stay. We understand the challenges it posed, especially with children. It's disheartening to hear that the communication about load shedding timings was not as effective as it should have been. We deeply regret any oversight on our part and the subsequent impact on your experience. Your suggestion regarding using WhatsApp for timely communication is valuable, and we'll certainly take steps to enhance our communication channels for situations like these. We are sorry that the Front Desk's response left you feeling upset and helpless; this is certainly not the level of service we aspire to provide. Regarding the breakfast offer, we understand the timing was not suitable for you, and we apologize for any frustration caused. We acknowledge your disappointment with the compensation offered, and we will review our policies to ensure a more appropriate resolution in such situations. We appreciate your understanding and want to assure you that your feedback is crucial for our ongoing efforts to enhance our services. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for choosing to stay with us, and we genuinely hope to have the opportunity to welcome you back in the future. Warm regards, DCC Hotels Team