Courtyard Dulles Airport Herndon/Reston

Bathroom drain clogged during whole stay. Spoke with front desk after first night and again the following day and nothing was ever done.

Good location and clean

The doors to the handicap room we had and locking access door to parking did not have any way to keep them open. Getting a person in a wheelchair through the doors was very difficult...so much so that we did not stay our last night. Also, sidewalk is poorly maintained and bumping from crack to crack threatened to toss person from wheelchair. Definitely will not stay here again.

The overall experience was not great. I reserved 3 rooms well in advance but when I checked in they told me that they were out of one of the types of rooms that I booked and that one of the rooms had already been checked in (which I had not done). I had asked ahead about the airport shuttle frequency but they only told me after I checked in that the earliest shuttle is 7am, so we had to take 2 Ubers to get to the airport. I would not stay here again as an option near the airport.

Our room was very clean, comfortable and functional. The staff that we interacted with were all very nice. It was a very convenient location for us. There was plenty of on site parking but it would have been nicer if it was free instead of the $10 a night charge.

Just a 5 minute walk to the Metro! So convenient. They also have a shuttle that can take you to nearby places including the metro if you dont want to walk. Quiet property which is always suprising these days! Housekeeping was fabulous! Would stay here again. Front desk very friendly and helpful!

Probably one of the worst in my 20 years of experience. We expect good service on a prime location . Have to think twice before staying . Even after requesting house keeping was not done , broken soaps and wet towels were not replaced . Had to go and get towles and soap from the front desk Staff at the Starbucks we’re not trained well and could not identify black tea bags .