Triton Garden Hotel

We paid for all-inclusive food, the fact is that the meal was buffet-style unlimited consumption, but with poor quality food! The selection was limited, there was absolutely no variety. At breakfast, there were 2 kinds of cold meats, eggs, and "baby" sausages that tasted bad. Cucumbers and tomatoes were the everyday vegetables. The fruit selection wasn't too big either, melons or grapefruits. The main dishes weren't very varied either...we also saw the meatballs in 3 different ways... .. and other unrecognizable, tasteless dishes. Of course, you can't cook well for all guests, but it's a bit annoying that you pay full board and have to go to restaurants every day to be able to eat delicious food. (We spent 7 days in the hotel, but on the 4th day we didn't even attend the dinner.) Among the drinks, draft beer, wine and soft drinks can be consumed in unlimited quantities. Coffee is only available at specified times. Soft drinks are not included in the package and must be paid separately. The rooms are quite old and could be improved, but they are clean! The staff is very nice, especially Smiley! 

We had the best 10 day all inclusive holiday here!! For a 3 star, small, Greek hotel, it was brilliant for the price! I read so many poor reviews this place and some of them couldn’t be more wrong! We arrived at about midnight and obviously the restaurant was shut. The older man at reception was the loveliest of people!! He gave us a bottle of water and showed us to our room. Yes, you have to pay tourism tax when you arrive and it’s cash only, we were aware of this when we booked via On The Beach. (You have to pay tourism tax which ever hotel you book). All staff were super chatty, kind, smiley and lovely!! The men on reception were so lovely, welcoming and even waved us off on the coach to the airport! Even when some guests were unkind to them, complaining and being very rude, they were very helpful and kept their cool! The rooms are old fashioned, yes, but it’s very Green and is a 3 star! You do have to pay extra for air conditioning, but we didn’t need to. We loved our room, balcony and view! The food amazing!! Yes, it was limited choice, but once again, it’s only a 3 star and they don’t have many guests, it would just be a waste to have more! Freshly cooked, different choices everyday and we loved it! All inclusive drinks are only fizzy drinks, beer and wine, hot drinks at breakfast and 3-5pm, but we were super happy with that! Payable drinks weren’t that expensive either, we treated ourselves to 3 cocktails for €12, freshly made and lovely!! Pool area is brilliant!! A shallow to deep pool, deep end is very deep but great for jumping in! Lots of sun beds and chairs, great sunshine all day and a pool bar! Pool is open 9am - 8pm, pool bar is open 10am - 10pm. The wildlife is a little noisy, but that’s being abroad for you! Crickets, goats, sheep, chickens and dogs near by but never unbearable noise! The hotel is about a 20 minute walk from the ***** and about 15 minutes from the harbour and beaches. Easy walking!! Honestly, we had the best 10 days ever!!

ABSOLUTELY HORRIBLE HOTEL!!! STAY AWAY FROM TRITON GARDEN!!! The all inclusive basic is a joke 😡 After a whole day of traveling me and my daughter arrived at the hotel at 10pm. I had paid for all inclusive yet when I got to the hotel I was told to pay €12 in cash without a reason. In the hotel you are not allowed to pay by card at all only cash. We arrived hungry after travelling all day just to find out the kitchen was only untill 9 and was closed by the time we arrived. The person at the desk said to go to the town centre and buy ourselves food if we were hungry. The hotel is very secluded over 2km away from the town centre and the beach, furthermore the journey to the town centre after sunset can be dangerous as there is very little street lamps and no one around making me and my daughter very uncomfortable on our first night. There is air conditioning in the rooms however you have to pay 8€ daily which I was not informed about. The temperature during the day is over 30 degrees in the shade and in the night over 23 degrees everyday making it almost impossible to relax or sleep especially without Ac. For people trying to relax there is little chance of getting good sleep as right outside the balcony of our room there was goats and other animal noises will wake you up at 4am everyday, not forgotting the dogs that bark all night long. The hotel staff are very unwelcoming they are always watching you no matter what you are doing or where you are from the front desk to eating in the 'restaurant' making you feel as if they are judging every portion of food you put on your plate. Food at the hotel is no better. Its disgusting and you have the same thing almost everyday. For example stinky scrambled eggs frim breakfast end up at lunch mixed with some cucumber and tomatoes. 'ham' from breakfast land in tomato sauce of lunch and dinner. You can only drink coffee at breakfast (8-10) or buy the pool baf between 3 and and 5. Soft and fizzy drinks are cheap and from a machine local beer, wine and some soft drinks are the only options with the all inclusive anyother drinks such as cocktails or vodka you have to pay for same goes for any crisps. The hotel is old and in need of renovation for example the shower is tiny and its impossible to not splash the whole of the bathroom when showering. We had asked to move rooms and in the first room we were in the bathroom door only locked from the outside and in the other room it didnt close at all. There is a small fridge in the room which is very loud especially at night and inside its all broken. Closet doors also didnt close. After paying 8€ a day for ac we had a 'private pool' on our balcony as water from the ac kept leaking and dripping onto it.

I will start of with this review with the single positive side, the bar man from 2pm - 10pm (Nikita) is a lovely guy who made our stay in this hotel bearable! He is very welcoming and always up for a good chat, along with being the ONLY member of staff that can speak English. The pool was ok and fairly quiet, however you must bring your own towels as bringing a towel from your room is "forbidden". The rest of the hotel is poor! The room quality is ridiculous. To start the TV was from the 1960's and didn't even turn on! It was 8 euros a day for air conditioning... and you really can't sleep without it as its so hot. We stayed for 2 weeks, costing us 132 euros for air-conditioning... Almost all the staff (Other than Nikita) were rude and unaccomadating. We asked for air conditioning for one day and this was "Forbidden" we asked for a towel on our last day after we checked out and got laughed at.. The food was average, made worse by the fact we had to eat in a sweat box of a "resturaunt" because having air conditioning in the resturaunt is "forbidden". If you are planning on coming to crete, find a better hotel!

Just visited in July with my friends. Hotel is alright for what we paid and service is average. But the real 5 star review comes from Phillip who works there, went above and beyond for us while we stayed. Phillip is top G. Cheers Phillip for your service

The food was below average at best, you would probably get better meals at HMP. The night time manager, Phil, was extremely helpful and looked out for me and my 8 other mates, unlike the day time manager who was a nigh**are to deal with and blamed a lot of the hotels issues on us, including slamming doors, broken door frames as well as other things. The hotel rooms were below par, with some not even having a shower head holder, and others not even having a 3rd bed which was advertised. Overall if you’re going for a piss up with your mates it’ll do for the week, with it being a 10/15 minute walk from the *****, if you aren’t on a piss up. STAY AWAY FROM TRITON GARDEN!!!