Hilton Richardson Dallas

I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant. Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction. The room was great, wonderful view, bed/bedding was comfortable, shower was amazing. Customer service in the morning wasn't all that great.

I never received help when I asked from the manager. I come here a lot and it usually seems to be an okay stay. I expected to sleep and be safe. I told the staff and nothing happened. This is my final and last time coming to this Hilton. The pillows smell like spit, the bathroom floors has other people hairs, it's never mopped or cleaned properly. The rugs are filthy as well not vacuumed. I call the front desk and is always ignored when I present evidence. I'm always getting a nasty room. This is my last time dealing with Richardson TX, Hilton.

the property is so easy to find. It clean and comfortable! Great place if you don't mind the drive!.