Holiday Inn Express Portland West/Hillsboro

The heat wasn’t working. When I asked if maintenance could come in they assured me they would fix it. Still not fixed when I returned. Asked for another room and I felt like I was inconveniencing them!

Our stay was very nice, the people were friendly, the room was clean, and the stay was complimented with a very good free breakfast.

We had a very nice and convenient stay. The breakfast served in the morning was quite nice.

The afternoon/evening staff treated me like a number, not a person. I did not appreciate it. The morning staff was better. The breakfast has taken a nose dive from the last time. I stayed at a Holiday Inn express. The food was tepid, tasteless, and soon cold. for 150 dollars, I expected more. I won’t stay at Holiday Inn again.

We checked in on Friday afternoon. We left and returned around 8 pm. Our smoke alarm was chirping when we returned to our room. We called the front desk and the clerk told us that they would send maintenance up. After approximately half an hour (listening to the continuous chirping), the front desk called to tell us that they couldn’t get maintenance to come, so they would move us to another room. After repacking and moving our items to our new room, we turned on the television and found that many of the channels were not available. Also, two of the reading lights weren’t working. It was late so we decided to report these issues in the morning. Saturday morning, we spoke with the desk clerk and they said they would have maintenance take care of the problem. When we returned that evening, nothing had been repaired. Also, our room was very cold even though the heat was on. My husband is battling cancer and was exhausted so the idea of having to move again was too much for him. He needed to rest. The heat never came on so we ended up sleeping in our clothes and adding an extra comforter to get warm. The heat finally came on around 5:00 am. When I spoke to the front desk this morning, I was told that they couldn’t reduce our charges because I had booked through a third party. The staff were courteous but did not ensure that our stay was comfortable nor were our concerns dealt with. We will not stay here again.

Between the Bed that was so uncomfortable it caused me a LOT of pain and was as bad as sleeping on the floor, and the lack of noise-reducing insulation between rooms with the guy next to me having a loud hacking cough all night, it was the worst night I've had in years and I got almost no sleep and was in pain when my alarm went off in the morning. Definitely not staying there again. The place was nice in every other way, but if you literally cannot sleep And the bed hurts your body, what's the point of staying there.

Everything was great! Service, breakfast and frontdesk friendly and efficient!!

Very nice, quiet hotel in a good area. Good hot breakfast, quick check in, nice staff. No issues or problems