Country Inn & Suites by Radisson, Hiram, GA

Friendly, helpful staff. Clean room -- but some of the linens were old, holes sewn together. Husband loved the breakfast. Had hot tub. Close to whom we visited. Near lots of amenities, restaurants, etc. Easy to get to from airport.

The hotel needs a refresh but it was clean. The pillows were awful and when we arrived they were bundled up like 4 throw pillow size for the king size bed. These were not enough for 2 adults. Also, there was one very small square of soap for 2 adults for hands and body. There was no body wash so we used shampoo from the dispenser for body soap. I think they could use a spurge for maybe a second square of soap??? Given the lack of options for this area, we were fine for a quick night.

Incidental fee of $100 taken due to small juice stain, which should be covered under normal wear and tear of standard housekeeping procedures. No wonder this is a 2 star hotel. Find better housekeeping staff that can

There are literally no hotels in this area which is disappointing. I did have to scrub my tub and I asked for my room to be changed once because of the circumstances of my stay (working nights) and wasn’t accommodated. The rooms are dated and who ever did the repairs was like the cheapest patch and paint jobs. I didn’t expect much at all.

My room smelled awful so asked for a new room, front desk lady came in the room to check out the smell and she didn’t even have to walk all the way in and said oh my I’m so sorry that is bad and that the previous people who stayed there had dogs. We moved to another room where the bath tub was dirty had hair in it but at this point we drove 11 hours and it was 2am and we were tired so my daughter started to take a shower where this awful loud squealing sound from the water so she hurried up and got out. Then they tuck in their pillows so I untucked my pillow and it was brown stains not old ones thy were textured so they were never changed for whoever stayed before us. I asked the front desk at this point for a refund. She was texting the GM Sahar for permission. I was waiting in the lobby on an answer till 330am when I finally said may I please have clean pillows and just go to sleep and just refund me for the next night because I booked 2 nights and she told me if I stay tonight then I won’t get a refund for the next night and that if I wanted to get a refund I would need to check out now. So I checked out drove 35 minutes to another hotel and paid for it only for Sahar the GM to email me and tell me she will not be refunding me because housekeeping said the room was used! We were there for 20 minutes she knew we used the shower because we sent the video of the noise and the dirt told us to check out and is refusing to refund me for the room I didn’t sleep in.

Room was very clean, 3rd time staying here. On the list when we stay nearby.

The toilet pipe bus and flooded the whole room damaging all my kids clothes and shoes on Thanksgiving Day then we had to check out because

The website shows a comfortable chair in the King bedroom. It was not there. When asked to support one, a small side chair was delivered; like one would see to sit for a couple of minutes. It is smaller than the dinning room chairs.

If booking at this hotel make sure you get 2nd or 3rd floor because the walls and floors and thin and you can hear everything especially above you. The staff as a whole was incredibly friendly and helpful when needed. The condition of the hotel was not their fault in any way. They were the bright spot of our stay. Unfortunately we would not stay here again in all likelihood.