Reviews of Cozy Nest by Henry - River Gate Apartment

Response from Property: Thank you for sharing your detailed review. I would like to clarify that this is an apartment in a condominium, and the wall system and soundproofing are uniformly finished by the developer and generally similar across all apartments in the building. According to condominium management regulations, individual residents are not permitted to independently construct, renovate, or reinforce soundproofing inside their rooms, as this could affect the structure and is considered a violation of the law and building regulations. We hope you understand this aspect. We always strive for transparency so that guests can make informed decisions before booking. Thank you for choosing our services and for your feedback.

Response from Property: Cảm ơn anh/chị đã dành thời gian để lại đánh giá.Chúng tôi rất tiếc khi biết trải nghiệm của anh/chị chưa được như mong đợi. Tuy nhiên, trong suốt thời gian lưu trú từ lúc nhận phòng đến khi trả phòng, chúng tôi không nhận được bất kỳ phản hồi, tin nhắn hay yêu cầu hỗ trợ nào từ anh/chị liên quan đến vấn đề vệ sinh, mùi hay tiện nghi trong phòng.Nếu các vấn đề này được phản ánh kịp thời, chúng tôi hoàn toàn có thể xử lý n*** lập tức (dọn vệ sinh lại, kiểm tra hoặc đổi phương án phù hợp) để đảm bảo trải nghiệm tốt nhất cho khách.Chúng tôi luôn sẵn sàng hỗ trợ và rất mong trong những lần lưu trú tiếp theo, khách sẽ liên hệ trực tiếp với chúng tôi n*** khi phát sinh vấn đề để được hỗ trợ nhanh chóng.Trân trọng.

Response from Property: Thank you for taking the time to share your feedback. We are sorry that your experience was not perfect. However, we would like to clarify a few points: • Before checking in, we carefully checked and did not record any damage to the cabinet hinge. After you checked out, the housekeeping department discovered that the cabinet door was misaligned due to loose hinges, possibly due to rough handling during use. • Regarding the water leak in the bathroom, this was an unexpected incident from the water heater pipe, which did not occur before your check-in time. The problem was resolved n*** later. • When you requested to send your luggage after checking out, we did not ignore the request but instructed you to contact the new apartment owner (where you booked next) for assistance with sending your luggage early, as you needed to move to another accommodation in the afternoon of the same day. However, we are very grateful for your comments and will continue to improve to bring a better experience to customers in the future.