When we booked this apartment through Trip.com, it was advertised as a Deluxe 2-Bedroom Apartment with Panoramic View, and the photos displayed a modern, luxurious unit. The property was also listed as K’s Luxury Apartment – Landmark 81 Area. However, upon arrival, we were very disappointed to discover that the apartment we received was completely different from the one shown in the listing. I have attached both the actual photos of the apartment and the photos from Trip.com for comparison. They are entirely different.
The apartment was also missing several basic amenities. There was no washing machine and no floor mats upon check-in. Although we requested them immediately, it took two days for the washing machine to be delivered and three days for the floor mats to arrive. Since we stayed for only five nights, this significantly affected our comfort and convenience.
The host created a WhatsApp group for communication, but the responses were often very slow, and at times there was no response at all.
To make matters worse, there were insects throughout the apartment. I have attached photos as evidence.
Overall, we were extremely disappointed with our stay. The apartment was not as advertised, and by the time we realized this, we had already paid for the full five-night stay and had no practical option to move elsewhere.
The only positive aspect was the location, which was convenient. However, the apartment itself did not match the description or photos provided on Trip.com, and we do not believe it represented the luxury accommodation that was advertised.
