No 8A Nguyễn Bỉnh Khiêm, District 1, Ho Chi Minh City, VietnamView Hotel Details
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Somerset Ho Chi Minh City Guest Reviews
4.6/5
Great
204 Reviews
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Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(204)
Positive reviews(200)
Reviews with photos/video(48)
Convenient location(16)
Perfect for families(14)
Many amenities(11)
Large rooms(10)
Near shopping area(8)
Many dining options(6)
Stayed multiple times(5)
Great swimming pool(4)
Negative reviews(4)
Benj Wong
Three Bedroom Executive Apartment
Checked in Nov 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Nov 5, 2024
Pleasant experience for my first visit to HCMC.
Somerset HCMC offers great service and the beddings are great too!
They have a nice mini mart as well.
Would highly recommend for travellers to stay with the Somerset HCMC.
6/7
Adrian Lau
Two Bedroom Executive Suite
Checked in Sep 2024
Family
2 Reviews
4.5/5
Great
Posted on Sep 10, 2024
Excellent apartment stayed. Breakfast was good. Clean room. Easy access for Grab. Would stay here again my next trip. Swimming pool is big and nice.
Response from Property: Dear Adrian Lau, Thank you for staying with us at our Somerset Ho Chi Minh City! We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. Receiving such feedback motivate us a lot to further improve our commitment to deliver good service for out residents. Thank you again for your value feedback. We really hope we can have another chance to welcome you back at our Somerset in the near future! Yours Sincerely, Ethan Tran - Guest Service Manager
breathofsea
One Bedroom Deluxe Apartment
Checked in Aug 2024
Solo travelers
19 Reviews
5.0/5
Outstanding
Posted on Aug 22, 2024
Wonderful place, highly recommend, everything's perfect, stuff very hospitable, very clean, great food, facilities
Response from Property: Dear Breathofsea, Thank you for staying with us at our Somerset Ho Chi Minh City. We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. Receiving such feedback motivate us a lot to further improve our commitment to deliver good service for out residents. Thank you again for your value feedback. We really hope we can have another chance to welcome you back at our Somerset in the near future. Yours Sincerely, Ethan Tran - Guest Service Manager
Evan Han
One Bedroom Deluxe Apartment
Checked in Oct 2024
Business travelers
1 Reviews
4.5/5
Great
Posted on Oct 22, 2024
Great service overall. Gym had decent amount of equipment. No business center to work at which was a bit disappointing.
Ferdy Mulia
One Bedroom Deluxe Apartment
Checked in Sep 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on Oct 3, 2024
great location, spotless clean. room comes with washing machine, great bed, great pillow, a 15L water galon! great shower amenities.
super friendly staff, speak good english. will stay in this property again if i visit HCM.
Response from Property: Dear Ferdy Mulia, Thank you for staying with us at our Somerset Ho Chi Minh City! We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. Receiving such feedback motivate us a lot to further improve our commitment to deliver good service for out residents. Thank you again for your value feedback. We really hope we can have another chance to welcome you back at our Somerset in the near future! Yours Sincerely, Ethan Tran - Guest Service Manager
Lawrence
One Bedroom Deluxe Apartment
Checked in Sep 2024
Business travelers
3 Reviews
4.7/5
Amazing
Posted on Sep 16, 2024
Overall is ok. But the bed is rather stiff and flat. Pillows provided were deflated but this can be resolved if you ask front desk for firmer pillows.
Room ventilation is poor too. Air condition works fine but the air circulation is bad, perhaps is time to change the filters or introduce some air vents.
Response from Property: Dear Lawrence, Thank you for staying with us at our Somerset Ho Chi Minh City! We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. We also take note your comment regarding the issue of ventilation in the room and will definitely work with relevant department to improve it. Receiving such feedback motivate us a lot to further improve our commitment to deliver good service for out residents. Thank you again for your value feedback. We really hope we can have another chance to welcome you back at our Somerset in the near future! Yours Sincerely, Ethan Tran - Guest Service Manager
Thu Aung
Two Bedroom Executive Suite
Checked in Aug 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Sep 10, 2024
Apologies that I cannot remember his name. But he was very helpful upon my check-in. It was pouring upon arrival and my family and I couldn’t head out for dinner. But he took his time to recommend some restaurant around the area that I can order-in and we did! Delicious food!
On my last day, I was late for check-out (totally my fault, I overlooked the time and did not inform the reception early). I rushed back to the hotel only to be greeted with a smile and he told me it was ok and that there was no need for me to rush to vacate the hotel room (he noticed I was with my two young children alone as my wife flew home 2 days earlier). He was so kind and helpful with the whole process.
Of course the hotel was in a great location. I felt safe and secure throughout my stay. The hotel rooms were well kept and maintained. The staff and security were very polite as well. A great experience!
Response from Property: Dear Thu Aung, Thank you for staying with us at our Somerset Ho Chi Minh City! We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. Receiving such feedback motivate us a lot to further improve our commitment to deliver good service for out residents. Thank you again for your value feedback. We really hope we can have another chance to welcome you back at our Somerset in the near future! Yours Sincerely, Ethan Tran - Guest Service Manager
CHARLES JAE YOON
One Bedroom Deluxe Apartment
Checked in Aug 2024
Travel with friends
9 Reviews
4.5/5
Great
Posted on Aug 26, 2024
Good location and great size. Was upgraded so couldn't complain. Definitely above avg serviced apartment. Will stay again
Response from Property: Dear Charles Jae Yoon, Thank you for staying with us at our Somerset Ho Chi Minh City. We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. Receiving such feedback motivate us a lot to further improve our commitment to deliver good service for out residents. Thank you again for your value feedback. We really hope we can have another chance to welcome you back at our Somerset in the near future. Yours Sincerely, Ethan Tran - Guest Service Manager
AY19811
Three Bedroom Executive Apartment
Checked in Aug 2024
Travel with friends
4 Reviews
4.5/5
Great
Posted on Aug 14, 2024
Everyone was friendly and room was clean. The location is quite yet near all attractions and places we wanted to visit.
Response from Property: Dear AY19811, Thank you for staying with us at our Somerset Ho Chi Minh City. We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. Receiving such feedback motivate us a lot to further improve our commitment to deliver good service for out residents. Thank you again for your value feedback. We really hope we can have another chance to welcome you back at our Somerset in the near future. Yours Sincerely, Ethan Tran - Guest Service Manager
KAMARUL BAHRAIN
Two Bedroom Executive Apartment
Checked in Nov 2024
Business travelers
3 Reviews
4.2/5
Very Good
Posted on Nov 4, 2024
Nothing negative about this hotel except the location may not be ideal.
Javad
Two Bedroom Executive Apartment Non smoking
Checked in Jan 2024
Travel with friends
10 Reviews
4.5/5
Great
Posted on Feb 6, 2024
We had a very nice trip, and the hotel quality made it great.1. The staff were so helpful (including Nini or Mimi not sure exactly about the name), they were so helpful in guiding us for food and getting what we wanted to explore.2. The pool was great, not so many people, and clean. You can enjoy it day and night.3. We booked a two-bedroom room, and it was big and nice, like an apartment.4. The location is not bad.5. Breakfast can say so, so not too much variation. 6. We checked in earlier, about 30 minutes , without any issues.7. Also, late check-out was available, even though we did not use this option. Do not hesitate to book this hotel again.
Response from Property: Dear Valued Guest, thank you for your kind words and for sharing your amazing experience with us! We're delighted to hear that our staff provided exceptional service and made your stay comfortable. It's great to know that you enjoyed your beautiful room and the convenient location. We're also pleased that our pool and facilities added to your overall enjoyment. We greatly appreciate your feedback and hope to welcome you back for another memorable stay! Yours Sincerely, Jasper Duong - Guest Service Supervisor
Christina Cai
One Bedroom Deluxe Apartment
Checked in Jun 2024
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Jun 14, 2024
Lovely stay at the Somerset! Convenient location and very friendly staffs :) very spacious for its affordable price!
Response from Property: Dear Ms. Christina Cai, Thank you for staying with us at our Somerset Ho Chi Minh City.We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. Receiving such feedback motivate us a lot to further improve our commitment to deliver good service for out residents.Thank you again for your value feedback. We really hope we can have another chance to welcome you back at our Somerset in the near future.Yours Sincerely,Ethan Tran - Guest Service Manager
Guest User
Three Bedroom Executive Apartment
Checked in Jul 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Jul 28, 2024
Very good service and quality of service
Staffs are friendly
Highly recommended
Response from Property: Dear Value Guest, Thank you for staying with us at our Somerset Ho Chi Minh City. We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. Receiving such feedback motivate us a lot to further improve our commitment to deliver good service for out residents. Thank you again for your value feedback. We really hope we can have another chance to welcome you back at our Somerset in the near future. Yours Sincerely, Ethan Tran - Guest Service Manager
Guest User
Three Bedroom Executive Apartment
Checked in Apr 2024
Family
3 Reviews
4.0/5
Very Good
Posted on Jun 14, 2024
A little bit out of the way in terms of location. Hard to find food after 10pm. No wifi password had to call someone to come up to room to rectify the realised H/keeping forgot to put the paper stand for wifi password. Upon checkout, we unable to get into our room to get our luggage bcos key lock got problem & our airport pick up waiting downstairs, causing abit of delay as needed duty manager to rectify & also write the incident report for us to sign.
Response from Property: Dear Value guest,Thank you for taking time to let us know your feedback. We were regret to learn that your stay with us was not as your expectation, please accept our apologies for all inconvenience happened during your stay. We definitely will work closely with relevant department to rectify and improve our service. We really hope that we can have another chance to welcome you back with us at our Somerset so that we can serve you better and let you feel home-away from home when staying with us.Yours Sincerely,Ethan Tran - Guest Service Manager
Royale Cheese
Two Bedroom Premier Apartment
Checked in Sep 2023
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Oct 11, 2023
Loved the gesture for bday, thanks for the good memories!! Friendly staff too! Recommended!
Response from Property: Dear Royale Cheese, Thank you for taking time to leave us your feedback. We were delighted to learn that you have enjoyed your stay with us and we have met your expectation regarding service standard and quality. We really hope that we can have a chance to welcome you back with us at Somerset Ho Chi Minh City so that we can serve you better. Your Sincerely, Ethan Tran - Guest Service Manager