Guest User
February 5, 2026
This was a very disappointing stay. To start, our room on the 14th floor looked nothing like the photos of the room category I booked. Instead it looked plain and basic rather than modern and stylish - a complete bait and switch! Secondly and most troubling, the room was filthy. Hairs, dust, dirt from previous guests all over the floor when the room was presented to me as 'ready / clean'. I immediately told the host who said she would send her housekeeper to clean...
After heading out for a few hours I returned home to the exact same dirt on the floor but a broom had been left against the wall. I messaged the host to query and was told the floor has been cleaned. Surfaces like the fridge top and light switches also had a thick layer of dust and were grimey. Shower glass looked like it had never been cleaned and I also found hairs on the shower walls - horrible!
Water pressure in the shower was exceptionally low that it was difficult to get clean, the bed was uncomfortably hard and the room was noisy with poor soundproofing to the outside (although ear plugs kept most sounds out). Sheets also had some pink stains on - blood?
I can put up with some of the above but the floor cleanliness was the worst I've ever seen and made us feel uncomfortable. I swept the floor myself and the photo below shows only half of what I swept up. I'm not sure how they review so well, definitely avoid!