7A Ngô Văn Năm, Street, District 1, Ho Chi Minh City, VietnamView Hotel Details
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Bay Hotel Ho Chi Minh Guest Reviews
4.3/5
Very Good
347 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(347)
Positive reviews(319)
Reviews with photos/video(81)
Great location(68)
Friendly owner(59)
Delicious breakfast(44)
Clean and tidy(38)
Convenient location(25)
Loved the view(12)
Great swimming pool(12)
Stayed multiple times(5)
Negative reviews(28)
Ian Wesson
Deluxe Double Room
Checked in Jun 2024
Family
13 Reviews
5.0/5
Outstanding
Posted on Jul 1, 2024
A conveniently located hotel near the river with decent sized rooms. Extensive breakfast buffet, efficient reception staff and room service as well as a small gym room and rooftop swimming pool.
Response from Property: Dear Ian WessonGreetings from Bay Hotel Ho Chi Minh and thank you for your feedback,We are more than thrilled to learn of your satisfaction during your last visit and rest assured that your comment will be shared with our team to show how they exceeded your expectation. In the meantime, all of us are looking forward to welcoming you back in the future,Sincerely,Ken TranFront Office Manager
Wing Tsun
Deluxe Twin Room
Checked in May 2024
Travel with friends
2 Reviews
3.0/5
Posted on May 31, 2024
The page claims that there is a river view, but all we could see was an abandoned old building and someone’s balcony. The price was not reasonable and the swimming pool was turbid.
Response from Property: Dear Wing Tsun Yip,Greetings from Bay Hotel Ho Chi Minh and thank you for your feedback,It is regretted that we have failed to live up to your expectation in regards of the room feature and the hotel facilites. Rest assured that your comment will be shared with relevant department head as we strive to serve you better on your next visit and we are all looking forward to welcoming you back in the not too distant future to re-gain your trust in the brand,Sincerely,Ken TranFront Office Manager
Jenaraescapades
Superior Queen Room
Checked in Jul 2024
Other
2 Reviews
4.5/5
Great
Posted on Jul 30, 2024
I just don't like the shower was broke all is good.
Response from Property: Dear valued guest,Greetings from Bay Hotel Ho Chi Minh and thank you for your feedback,We are terribly regretted to learn of the broken shower in your bathroom during your last visit and rest assured that your comment will be shared with relevant department head to rectify accordingly as we strive to serve you better on your next visit. Additionally, it is thrilled that other aspects of your stay did meet your expectation and we look forward to welcoming you back soon!Sincerely,Ken TranFront Office Manager
Boey11.11
Deluxe Double Room
Checked in Jul 2024
Business travelers
15 Reviews
4.0/5
Very Good
Posted on Jul 16, 2024
Goood good good good
BoBoBoring
Business King Room
Checked in Aug 2024
Travel with friends
27 Reviews
4.0/5
Very Good
Posted on Sep 25, 2024
Nice location nearby convenience store, coffee shop, and restaurant. The Bay Hotel good value for money, and breakfast was fine with freshly cook egg upon order, the PHO noodles were simple but yummy. We will definitely come back again next time.
Response from Property: Dear BoBoBoring, Greetings from Bay Hotel Ho Chi Minh and thank you for your comment, It is true pleasure to make your last visit memorable while we look forward to welcoming you back soon, Sincerely, Ken Tran Front Office Manager
Guest User
Deluxe Twin Room
Checked in Feb 2024
Couples
1 Reviews
4.5/5
Great
Posted on Feb 28, 2024
Our stay at Bay Hotel is comfortable. The room is clean and tidy while the air conitioner works well so that we had a nice sleep at night. On top of that, the breakfast is wonderful with a variety of food on the table. The swimming pool on the top floor is rather small. A lot of restaurants nearby but the location is around 15-minute walk from the centre of the city.
Response from Property: Dear valued guest,Greetings from Bay Hotel Ho Chi Minh and thank you for sharing you overall experience. We are looking forward to welcoming you back soon,Sincerely,Ken TranFront Office Manger
Đặng Duyên
Superior Queen Room
Checked in Feb 2024
Couples
8 Reviews
4.5/5
Great
Posted on Feb 5, 2024
The location of the hotel was close to where i wanna go, so its a plus, although the music and lots of ppl on the street walking by, but its doesnt get to the room, very good sleep… buffet area is kina small, not really comfortable when alot of ppl heading to get buffet at once… food not that hot…. Services not great, staff is jus ok. Its worth a try… definitely thinking of going back here to stay more…
6/11
Response from Property: Dear Đặng DuyênGreetings from Bay Hotel Ho Chi Minh,Thank you for sharing you overall feedback on your last visit .Rest assured that this is not the level of standard we adhere to and ensure that your concern will be shared and reviewed accordingly as we strive to serve you better on your next visit. In the meantime, we are all looking forward to welcoming you back soon!SincerelyKen TranFront Office Manager
Kristina24
Deluxe Double Room
Checked in Feb 2024
Solo travelers
24 Reviews
4.5/5
Great
Posted on Feb 27, 2024
Hotel was alright, location not too far from the main spots but walking in the heat was often not an option, easy to get a Grab though. Breakfast was fine, comfy beds, rooms a little small, cleaning staffs were nice.
Response from Property: Dear Kristina24,Greetings from Bay Hotel Ho Chi Minh and thank you for sharing you overall experience. We are looking forward to welcoming you back soon,Sincerely,Ken TranFront Office Manger
Keong Chew
Superior Queen Room
Checked in Sep 2024
Family
5 Reviews
4.5/5
Great
Posted on Sep 30, 2024
Nice hotel with amazing location. Suitable for family trips and business travel.
Response from Property: Dear Keong Chew,Greetings from Bay Hotel Ho Chi Minh and thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and hope you will visit us again. Best regards, Ken Tran Front Office Manager
Patrick
Superior Queen Room
Checked in Sep 2024
Couples
1 Reviews
4.0/5
Very Good
Posted on Sep 17, 2024
Good service and come with good breakfast. Will come again
Response from Property: Dear Patrick, Greetings from Bay Hotel Ho Chi Minh and thank you for your comment, It is true pleasure to make your last visit memorable while we look forward to welcoming you back soon, Sincerely, Ken Tran Front Office Manager
AndrewOng
Deluxe Double Room
Checked in Jul 2024
Solo travelers
34 Reviews
5.0/5
Outstanding
Posted on Jul 22, 2024
Value for money, multiple visits to this hotel. Clean and spacious room.
Response from Property: Dear AndrewOng, Greetings from Bay Hotel Ho Chi Minh and thank you for your comment and kind patronage, It is true pleasure to make your last visit memorable while we look forward to welcoming you back soon, With regards, Ken Tran Front Office Manager
Guest User
Deluxe Double Room
Checked in Oct 2023
Solo travelers
7 Reviews
3.7/5
Posted on Oct 7, 2023
Room is clean and staff are friendly. Breakfast menu is ok. However, hotel location is abit off from the main district.
Response from Property: Dear valued guest,Thank you for staying with us at Bay Hotel Ho Chi Minh. We greatly appreciate the time you have taken to complete the online review,We appreciate the positive feedback you have provided regarding to room cleanliness along with the service provided and the breakfast quality. On the other hand, it is regretted that hotel location did not meet your expectation and rest assured that your feedback will be shared among relevant department heads as we strive to serve you better on your next visitApart from the above, I hope that you had an enjoyable stay with us and greatly appreciate your kind patronage. My colleagues and I look forward to welcoming you back to Bay Hotel Ho Chi Minh in the not too distant future. Kind regardsKen Tran Front Office Manager
Guest User
Superior Queen Room
Checked in Mar 2024
Solo travelers
1 Reviews
4.0/5
Very Good
Posted on Apr 1, 2024
i had the room in 3rd floor which is the restroom was so bad, couldn't even have a hanger, the door keep open it and it's so small, uncovinience and it doesn't worth the price. . Also outside room is quite noisy. i dont like it. Wont come back again
Response from Property: Dear valued guest,Greetings from Bay Hotel Ho Chi Minh and thank you for your feedback,We regrettedly apologize for the inconvenience caused during your last visit and rest assured that your feedback will be escalated to relevant department heads as we endevour to avoid the same situation in the future. In the meantime, we look forward for a second chance to re-gain your trust in the brand,With regards,Ken TranFront Office Manager
KELLIE&ROEL
Deluxe Double Room
Checked in Mar 2024
Couples
3 Reviews
3.2/5
Posted on Apr 3, 2024
Deluxe suite with view was booked however far from it.
Room 506 is staring straight into the dirty air-conditioning units so it should not be a deluxe suite rather more a discount suite.
Location is busy but you can walk around pretty easy.
Response from Property: Dear KELLIE&ROEL,Greetings from Bay Hotel Ho Chi Minh and thank you for your feedback,We would like to extend our apology for the shortfall as your last visit did not meet your expectation and hope that second chance could be given to re-gain your trust in the brand in the not too distant future,Sincerely,Ken TranFront Office Manager
nantenee chandran
Superior Queen Room
Checked in Sep 2023
Couples
9 Reviews
5.0/5
Outstanding
Posted on Sep 28, 2023
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. The food is absolutely amazing – everything we tasted melted in other mouths. Absolutely the best meal we had here. I highly recommend Bay Hotel for anyone visiting at Ho Chi minh Vietnam.
6/7
Response from Property: Dear Nantenee chandran,Thank you so much for making the Bay Saigon your hotel of choice and sharing your review with us.Your comments are very encouraging for us all at the hotel knowing that your expectations were met and your time with us was comfortable and memorable.Thank you so much for your continuous support. I will be sure to share your compliments with the team for taking such great care of you. Our team will be very pleased that we delivered on our promise of providing you with a comfortable and memorable stay.It will be a pleasure to be your travel partner for your future visits to Saigon and we look forward to seeing you again soon.Safe travels ahead and kind regards,AIDEN TRANAssist. Front Office Manager