Guest User
May 18, 2024
Scam ! Scam ! Scam ! Fraud ! Fraud! Fraud ! Don't ever book this hotel, you will be trapped in a scam and they will hold your passport and ask money. Read below ⤵️
Booked Gemini Saigon luxury, when we arrived the staff mentioned their Air conditioner is not working and they send us to other cheap hotel, which was very scary and unhygienic . We reached at 11:40 pm at night and were tired, so we adjusted and slept. Next morning we asked to provide the room as per our booking, the rooms were terrible & dirty. The staff claimed the reception was available but the staff was sleeping in the night.
On our 2nd day, I accidentally drop ash tray and I apologise and advise I will get 1 if I find similar one. The staff said ok, they didn't mentioned that time that they will charge later. As a courtesy I advised I will get new one if I find it.
We hired bike from them and they hold our passport as a security. On check out day, we asked them to give our passport back , they asked more money on top of the actual bike rent. The staff is so rude, they don't have any customer service and cannot trust them. The owner (lady) or manager came as the staff don't even know how to talk in English. She yelled at us when we didn't give her extra money and she said we have to pay for broken ash tray full price 170,000 dong. See attached photo of her & other staff member and video while she is yelling at us.
Staff was not friendly, and they were not honest at all. Terrible experience!!! Don't ever book this **** hotel, otherwise you need to handle illiterate staff who don't know how to talk with customers. 🤮🤬🤬🤬🤬🤬🤮🤮🤮🤮