This is an older five-star hotel, so the facilities are a bit dated, and they still follow a more traditional service model, like requiring a deposit upon check-in (which was only returned an hour and a half after I checked out – that's a bit slow for room inspection!). However, the overall service is quite good. For example, after booking, they recommended a room that met my preferences (very quiet, no noise from neighboring doors opening or closing, morning or night). They even came to the executive lounge after check-in to ask about my experience. Being an established five-star hotel, the attention to detail in their service is indeed impressive and truly makes an impression.
However, I have to add one more thing: the highest form of service is not to disturb. When I had the 'do not disturb' light on continuously, calling me to ask about this and that is, in fact, a disturbance, isn't it? Of course, I understand that the staff members have good intentions, wondering why my room wasn't being cleaned, perhaps thinking they'd forgotten, or that I might need the service, right? But you have to understand, adults who need service will ask for it proactively. The best service is actually not to disturb; that's the most appropriate approach. And of course, even better service would be to remember the customer's personalized needs, and one of those needs is often not to be disturbed.
On a side note, while the selection in the executive lounge is simple, it's sufficient. The staff there are very attentive and thoughtful, and the lounge view is beautiful – I couldn't get enough of it.
I also accidentally discovered that they now have a 'book two nights, get one free' offer, which is even better value than the two-night consecutive stay package on Ctrip….
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