30 Nguyen Du, Cam Pho Ward, Cam Pho, Hoi An, Quang Nam Province, VietnamView Hotel Details
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Hoi An Canal House Guest Reviews
4.5/5
Great
48 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.2
Service4.6
Cleanliness4.6
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All reviews(48)
Positive reviews(32)
Reviews with photos/video(14)
Awesome stay(13)
Friendly owner(12)
Awesome rooms(11)
Great location(11)
Clean and tidy(10)
Convenient location(8)
Delicious breakfast(5)
Comfortable bed(4)
Negative reviews(3)
Eliyani The
Superior Double Room
Checked in Jun 2024
Couples
5 Reviews
4.7/5
Amazing
Posted on Aug 1, 2024
hotel is clean, service is good, reception is cery friendly. overall it was a nice experience to stay. location also great, can just walk to ancient town, recommend to rent a motorbike
Response from Property: Dear Wong Nana ,Thank you so much for taking the time to leave a review of your recent stay at the hotel, we are delighted to see that you enjoyed your time with us, and we hope you will take the time to come and visit us again soon!Thanks & Best RegardsHOI AN CANAL HOUSE
Guest User
Superior Double Room
Checked in Jul 2024
Solo travelers
65 Reviews
5.0/5
Outstanding
Posted on Aug 10, 2024
Very close to Hoi An Ancient Town, right by the river, breakfast can be chosen by yourself
Response from Property: Dear Customer, Greetings from HOI AN CANAL HOUSE,We would like to say Thank You for your stay, We glad to know that you were enjoyed our services and all facilities.Your feedback is our valuable treasure to keep up our work in future.We wish you a great journey and hoping to welcome you back soon.Best regards,HOI AN CANAL HOUSE
Guest User
Deluxe Double Room River View
Checked in May 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jun 28, 2024
The hotel very clean and reasonable price very near with the hoi an night market and staff very friendly too... Will come stay this hotel again
Response from Property: Dear Value Guest, We are incredibly grateful that you took the time out to share your feedback with HOI AN CANAL HOUSE. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon. Best regards, HOI AN CANAL HOUSE
Eva Imelda
Deluxe Double Room River View
Checked in Apr 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on May 31, 2024
This hotel was so GoooooD... i will stay there again... so clean and exclusive... near ancient Hoi An old town...
Response from Property: Dear Eva, We are incredibly grateful that you took the time out to share your feedback with HOI AN CANAL HOUSE. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon. Best regards, HOI AN CANAL HOUSE
Matvey Zhuravel
Superior Double Room
Checked in Mar 2024
Couples
13 Reviews
5.0/5
Outstanding
Posted on Apr 22, 2024
Very cozy and nice! Room is clean, new-looking and good-smelling. No noise from neighbours and neighbourhood, though it's quite close to Unesco area and to the night market. Reception can arrange transportation and is very helpful. Breakfast is just enough - you choose one dish and one drink at the previous evening; see the pic for my choice.
Response from Property: Dear Value Guest, We are incredibly grateful that you took the time out to share your feedback with HOI AN CANAL HOUSE. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon. Best regards, HOI AN CANAL HOUSE
Hafiz1991
Deluxe Double Room River View
Checked in Apr 2024
Couples
7 Reviews
4.2/5
Very Good
Posted on Jun 20, 2024
Realy clean hotel. Got Balcony facing to the river. Good staff.
Response from Property: Dear Hafiz1991, We are incredibly grateful that you took the time out to share your feedback with HOI AN CANAL HOUSE. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon. Best regards, HOI AN CANAL HOUSE
Yoskorn
Deluxe Double Room River View
Checked in Aug 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Sep 21, 2024
Good memories here, good service, help, various facilities, including attractions, restaurants, night markets, all the staff are lovely. Ms. Ny. She is very kind, friendly, recommend everything without me having to ask for it. She is very good take care. Of course, I will recommend this place to my friends when they’re comes to Hoi An town.❤️❤️
Response from Property: Dear Mr/Mrs Yoskorn,Thank you for choosing HOI AN CANAL HOUSE for your recent stay and for sharing your beautiful feedback with us.We are delighted to hear that you had a great experience with us and that you enjoyed our kind staffs (Ms. Ny), various facilities and convenient location. It is our goal to provide our guests with a comfortable and memorable stay. Your kind words will be shared with our team as encouragement to continue delivering exceptional service to all our guests.We appreciate your support and look forward to welcoming you back to HOI AN CANAL HOUSE in the future.Sincerely,HOI AN CANAL HOUSE
Guest User
Superior Double Room
Checked in Dec 2023
Solo travelers
3 Reviews
4.7/5
Amazing
Posted on Jan 22, 2024
I'm glad I choose this accommodation as it's away from old town but not too far out and it's not noisy at night. Staffs are friendly. I'm surprised that they only take breakfast orders instead of buffet. All is good. Love the interior design of the room.
Response from Property: Dear Value Guest, We are incredibly grateful that you took the time out to share your feedback with HOI AN CANAL HOUSE. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon. Best regards, HOI AN CANAL HOUSE
Guest User
Superior Double Room
Checked in Jun 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Jul 8, 2024
Very comfortable beds, helpful friendly staff and a very large clean room. Delicious breakfast.
The option to hire a push bike for the day was well worth it. Excellent way to explore Hoi An.
In walking distance to the lanterns tours and Night market and the magic of Hoi An.
I will be back.
Response from Property: Dear Value Guest, We are incredibly grateful that you took the time out to share your feedback with HOI AN CANAL HOUSE. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon. Best regards, HOI AN CANAL HOUSE
Fabien
Family Room
Checked in May 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Aug 6, 2024
The room was amazing for the price, very clean and comfortable bed. The only problem was that was no lift but the groom helped to carry luggages
Response from Property: Dear Mr/Mrs Fabien,Thank you for choosing HOI AN CANAL HOUSE and for taking the time to leave such a wonderful review. We are thrilled to hear that you had an excellent stay and enjoyed our great location and clean room. Your kind words will be shared with our team as encouragement to continue delivering exceptional service to all our guests.We sincerely apologize for any inconvenience you may have encountered and are committed to ensuring a more pleasant environment for everyone.Thank you once again for your support. We look forward to welcoming you back to HOI AN CANAL HOUSE in the near future!Best regards,HOI AN CANAL HOUSE
cerassyk
Deluxe Double Room River View
Checked in May 2024
Travel with friends
1 Reviews
2.5/5
Posted on Jul 15, 2024
location is awesome in the heart of hoi an, however the lobby and canteen is without aircon, the reception told us because the owner instructed them to turn off to save money.
this is quite ridiculous during summer period, the place is very humid and hot.
Response from Property: Dear Cerassyk, We are incredibly grateful that you took the time out to share your feedback with HOI AN CANAL HOUSE. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon. Best regards, HOI AN CANAL HOUSE
Guest User
Deluxe Double Room River View
Checked in Sep 2022
Family
1 Reviews
4.5/5
Great
Posted on Oct 31, 2022
The hotel is very nice and clean. However it does not have an elevator. The breakfast was good but it very limited choices. Overall the hotel was very nice.
Blank86
Deluxe Room With City View
Checked in Jul 2024
Couples
10 Reviews
3.5/5
Posted on Aug 8, 2024
Ooook
Response from Property: Dear Mr/Mrs Blank,Warmest greetings from HOI AN CANAL HÓUSE, Thank you for your stay with us and your feedbacks about our facilities. and services. We always hope to bring the exceptional services to our guests. We do aplogy for unwanted experiences during your stay. We are seriously take note our guest's feedbacks and we do promise to improve our service day by day to satisfy our customer in the future. It will be a huge happiness to welcome you back again by any chances. We wish you have a great day ! Best regards, HOI AN CANAL HOUSE
อุษณีย์ สายสุยา
Superior Double Room
Checked in Jun 2022
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Aug 3, 2022
Receptionist so nice
Travel
Grandma
Deluxe Room With City View
Checked in Dec 2024
Couples
15 Reviews
4.7/5
Amazing
Posted on Jan 31, 2025
The staff are very, very friendly.
After checking out at 12 o'clock, I sat in the lobby and caught my breath, haha, the staff brought me some clothes because I left my jeans in the closet.
I was traveling with one pair of jeans and one pair of sweatpants... I almost got in big trouble.
This is a place that boasts a view of the Tubong River that I booked through Trip.com.
The river view room was a bit expensive, so I chose a city view room, but the sunset over the river from our room's terrace was really beautiful.
It's a place that costs around 30,000 won, but the breakfast and room condition are good.
Original TextTranslated by Google
6/9
Response from Property: Dear Ms. Travel Grandma,Thank you for sharing your experience with us! We're delighted that you enjoyed the beautiful room, comfy bed, staff and the hotel's unique features. Your feedback is truly appreciated, and we will certainly take it into account for future improvements. We hope to have the pleasure of welcoming you back for an even more comfortable and enjoyable stay!Best regards,HOI AN CANAL HOUSE