Poor facilities and service. First, the king-size bed was made by pushing two single mattresses together, leaving a huge, uncomfortable gap in the middle that made it impossible to sleep. The mattresses were also sagging badly on both sides and sloped significantly, causing us to constantly slide toward the edges and making it impossible to turn over without rolling off. Second, the soundproofing is extremely poor; you can clearly hear people talking in the hallway and next door. Traffic noise from outside could also be heard very late at night and early in the morning, which seriously disrupted our sleep! With such a terrible, noisy bed for three nights, we left completely exhausted! Third, the shower room was very dirty; the dark-colored floor hadn't been properly cleaned and felt sticky underfoot—this remained the same for all three days. Fourth, during our three-night stay, turndown service was provided only on the first day and neglected the other two. Fifth, the breakfast was subpar, completely unchanged over the days, and forced upon us as a mandatory purchase! The selection was inferior to local morning tea spots. The positioning is completely mismatched with the service and facilities. I will never stay here again! Do yourself a favor and avoid this hotel!
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