Reviews of Hyatt Centric Victoria Harbour Hong Kong
Hyatt Centric Victoria Harbour Hong Kong
No.1 North Point Estate Lane, North Point, Eastern District, Hong Kong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
5025 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.1
Service9.2
Cleanliness9.4
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All reviews(5025)
Positive reviews(4824)
Reviews with photos/video(1605)
Easy to get around(777)
Nice sea view(754)
Clean pool(441)
Great swimming pool(441)
Close to metro(427)
Delicious breakfast(239)
Has an infinity pool(98)
Delicious buffet(35)
Negative reviews(201)
Guest User
2 Twin Beds
Stay Date May 2026
Family
1 Reviews
10/10
Outstanding
Posted on Jun 11, 2026
The hygiene was excellent, and both check-in and check-out were very quick. There was even a dedicated manager who explained all the hotel's facilities. The hotel is brand new, and you get direct sea views from the swimming pool and gym, which I loved. Very satisfied, I'll definitely come back next time! 🇭🇰
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Response from Property: Dear Guest, Thank you so much for choosing to stay at our hotel and for taking the time to share such a detailed review! We are honored to know that you were satisfied with the hotel's cleanliness, efficient check-in and check-out procedures, and the professionalism of our team members. Providing you with a smooth and comfortable stay is always our goal. We are also delighted that you enjoyed our new facilities, including the swimming pool and fitness center with their ocean views. Bringing you relaxation and enjoyment during your busy travels is our greatest motivation. We sincerely look forward to your next visit, so we can continue to create even more unforgettable accommodation experiences for you! We wish you a pleasant stay and a safe journey!
Yuanhudie🦋
1 King Bed Harbour View
Stay Date May 2026
Solo traveler
12 Reviews
10/10
Outstanding
Posted on Jun 10, 2026
The room was great, with amazing views from both the main area and the bathroom. The location is excellent, very convenient for the subway, and just a short walk to the ICAC building, making it easy to visit. Downstairs, there's a pet-friendly cafe, and a restaurant on the second floor. They also offer other room service options, so you won't have to worry about finding food.
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Response from Property: Dear Yuan Hudie🦋, Thank you for choosing to stay at our hotel and sharing such a detailed experience. We are delighted to know that you were satisfied with the room environment, view, and location, and we are honored that it made your travels and sightseeing more convenient. We also appreciate your recognition of the hotel's dining options and surrounding facilities. From the pet-friendly café to the diverse dining choices, we strive to provide our guests with an even richer and more thoughtful experience. Your affirmation is our motivation to continuously improve, and we sincerely look forward to your next visit. We wish you a pleasant stay!
Hebe WW
1 King Bed
Stay Date May 2026
Couple
78 Reviews
9.5/10
Amazing
Posted on Jun 10, 2026
Convenient location, comfortable environment, and good service. However, the check-in process was a bit time-consuming; hope it can be improved.
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Response from Property: 尊敬的Hebe WW,您好!感謝您選擇入住本飯店並分享您的寶貴評論。很高興得知您對我們的交通位置、環境以及整體服務感到滿意,這是對我們團隊最大的鼓勵。同時,對於您提到辦理入住手續時間較長的問題,我們深感抱歉。我們已將此情況回饋至相關部門,並將進一步優化流程,以提升辦理效率,為您和其他賓客帶來更順暢便捷的入住體驗。衷心期待您的再次光臨,祝福您生活愉快!
Anonymous User
2 Twin Beds
Stay Date May 2026
Solo traveler
4 Reviews
10/10
Outstanding
Posted on Jun 8, 2026
The facilities aren't too old. Check-in wasn't very efficient, but the concierge for luggage storage was quite good. Exploring North Point, there are a few really nice restaurants. The night view of Victoria Harbour from here is quite beautiful.
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Response from Property: Dear Guest, thank you for taking the time to share your stay and valuable feedback. We are delighted that you were satisfied with our concierge's luggage storage service, and we are also pleased to hear that you explored many delicious restaurants in North Point and enjoyed the stunning night view of Victoria Harbour. We also noted your comments on check-in efficiency, which we take very seriously and will continue to review and optimize related processes to enhance the overall service experience. Thank you again for your support and feedback. We sincerely look forward to providing you with an even better accommodation experience in the future. Welcome to visit us again!
Guest User
1 King Bed Harbour View
Stay Date May 2026
Family
2 Reviews
10/10
Outstanding
Posted on Jun 7, 2026
The room was very clean and the view was great, I really recommend everyone to stay here! Plus, there's a beautiful infinity pool and the service is excellent. I'll definitely be back next time!
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Response from Property: Dear Guest, thank you so much for sharing such a warm and sincere review! We are honored to know that you were satisfied with the cleanliness of the room, the beautiful view, and our infinity pool. We also greatly appreciate your recognition of our service; your recommendation and affirmation mean a lot to us and are a driving force for our continuous improvement. It is our pleasure to provide you with a pleasant stay, and we sincerely look forward to your next visit!
Guest User
1 King Bed Harbour View
Stay Date May 2026
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Jun 7, 2026
It was so comfy I like that we can take shower when we arrive even we haven’t get the room yet…and the extra bed from sofa is soooo comfy
6/8
Response from Property: Dear Guest, Thank you very much for your kind feedback! We are delighted to know that you found your stay comfortable. We’re especially glad that you appreciated the convenience of using the shower upon arrival and the comfort of the sofa bed. Your satisfaction means a lot to us. We look forward to welcoming you back for another enjoyable stay soon!
Lantaipingguo
2 Twin Beds Harbour View
Stay Date May 2026
Family
1 Reviews
10/10
Outstanding
Posted on Jun 7, 2026
The hotel is super convenient, just a three-minute walk from North Point MTR station. The soundproofing in the room is excellent, the blackout curtains work perfectly, making it quiet and cool. The sea view and night view are absolutely stunning! The hotel even gave us vouchers for famous local snacks around North Point, which were free and tasted great. I'd definitely consider staying here again next time I visit.
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Response from Property: Dear Apple Lantai, Thank you so much for sharing such a warm and sincere review! We are honored to know that you were satisfied with the cleanliness of the room, the beautiful view, and our infinity pool. We also greatly appreciate your recognition of our service; your recommendation and affirmation mean a lot to us and are a driving force for our continuous improvement. It is our pleasure to provide you with a pleasant stay, and we sincerely look forward to your next visit!
Mr.King_
2 Twin Beds
Stay Date May 2026
Business traveler
24 Reviews
10/10
Outstanding
Posted on Jun 6, 2026
The hospitality is amazing, front counter staff has been helpful with the sweet recommendations of food. The room is clean and comfortable. The location is great, Starbucks located just at ground floor. Nearby shopping mall made it easier to get the things you needed. Convenient marts around the area ease your necessities.
Response from Property: Dear guest, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the hospitality and that our front desk staff could provide helpful food recommendations. It's great to know the room met your expectations for cleanliness and comfort. We're also glad our location—with Starbucks on the ground floor, nearby shopping malls, and convenience stores—added to your convenience. We look forward to welcoming you again on your next trip!
Guest User
2 Twin Beds, High Floor
Stay Date May 2026
Family
2 Reviews
10/10
Outstanding
Posted on Jun 7, 2026
Not bad, the twin room was a decent size. Good value for money. The service was good. Recommended.
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Response from Property: 親愛的客人,您好!非常感謝您選擇入住並在百忙中分享您的入住體驗!得知您對雙床房的空間以及酒店的性價比感到滿意,同時認可我們的服務,我們深感榮幸與鼓舞。您的“推薦”是對我們最大的支持與肯定,我們一定會繼續保持並不斷提升服務品質,為每一位賓客帶來更加舒適愉快的入住體驗。期待您的再次光臨,祝您生活愉快!
A.irey
2 Twin Beds
Stay Date Apr 2026
Traveling with friends
5 Reviews
8.5/10
Very good
Posted on Jun 1, 2026
This was my second stay at this hotel. The check-in process took around 15 minutes while waiting for the key cards to be prepared.
Upon arrival, I noticed that the hotel no longer provides bottled water and has instead installed a water filtration system in the room, which I found to be a convenient and environmentally friendly alternative. However, I was surprised to find a used dental floss pick next to the water filter station. This raised some concerns about the room's cleanliness standards. I emailed the reservations team to inform them of the issue, but unfortunately did not receive a response. I then went out for the day, expecting the item to be removed during housekeeping service. However, it remained in the same place throughout my stay and was still there when I checked out, suggesting that the area had been overlooked during cleaning. I also noticed a faint lipstick-like stain on the duvet cover. I only discovered it on the second night, and since I was checking out the following day, I did not request a replacement
The hotel kindly prepared a birthday cake for me, which was a thoughtful gesture and much appreciated, as always.
Overall, I still had a pleasant stay. However, given the room rates and the hotel's 5 stars positioning, I believe greater attention should be paid to housekeeping and cleanliness. While these issues did not significantly affect my stay, they were unexpected and below the standard I would anticipate from a hotel in this category.
Response from Property: Dear A.irey, Thank you very much for choosing to stay with us again and for taking the time to share your detailed feedback. First and foremost, we sincerely apologize for the cleanliness issues you encountered in your room, including the used dental floss pick and the stain on the duvet cover. This is certainly not reflective of the high standards we strive to maintain, and we fully understand your concerns. Please rest assured that your comments have been shared with our Housekeeping team for immediate review and corrective action to prevent recurrence. We are also very sorry to hear that you did not receive a response from our reservations team and that the issue was not addressed during your stay. This is a clear lapse in our service, and we regret any frustration or inconvenience caused. Your feedback has been escalated internally to reinforce our follow-up procedures and service attentiveness.At the same time, we truly appreciate your kind understanding and are pleased to know that you still had a pleasant overall stay. We are especially glad that you noticed our eco-friendly water filtration system and enjoyed the birthday cake prepared for you — it was our pleasure to celebrate this special occasion with you.Your continued support means a great deal to us, and your feedback is invaluable in helping us improve. We sincerely hope to have the opportunity to welcome you back again and provide you with a much better and seamless experience.
Pedro Ferrão
1 King Bed
Stay Date Apr 2026
Family
5 Reviews
9.5/10
Amazing
Posted on May 25, 2026
Good hotel with a great location, less than 5 minutes from the MTR, the view from the rooftop pool is fantastic and we also loved the Cruise restaurant. We will definitely return.
Response from Property: Dear Pedro Ferrão, Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to know that you enjoyed our convenient location, with easy access to the MTR, as well as the fantastic views from our rooftop pool. It is also our pleasure to hear that you had a great experience at Cruise Restaurant. Your kind words truly encourage our team to continue delivering memorable stays to all our guests. We sincerely appreciate your support and are very much looking forward to welcoming you back again in the near future.
Guest User
1 King Bed Harbour View
Stay Date Apr 2026
Couple
11 Reviews
9.5/10
Amazing
Posted on May 29, 2026
Great hotel, beautiful view on Victoria harbour, clean room, a bit small, but ok. There is a water filter in the room for hot/cold water, no plastic bottles! 👏👏
Marvelous rooftop restaurant with delicious food and beautiful view. Breakfast was amazing, a lot of different choices of Chinese and Western food.
Special thanks to very nice Myra, who surprised us with sparkling wineand cute cake for our wedding anniversary. 🙏🏻🙏🏻
The only minus is that the interior of the room was a bit outdated and we were missing the laundry room (but there was a laundry service available). They borrowed us iron and iron desk, when we needed it.
Response from Property: Dear Guest, Thank you so much for your wonderful and detailed feedback. We are delighted to hear that you enjoyed your stay with us, especially the beautiful view of Victoria Harbour, our rooftop restaurant, and the variety of breakfast options. It is also great to know that you appreciated our environmental initiative with the in-room water filter. A special thank you for your kind words about Myra—she will be very happy to know she made your wedding anniversary even more memorable with her thoughtful surprise. We also appreciate your constructive comments regarding the room size, interior, and the absence of a laundry room. Your feedback is very important to us, and we will certainly take it into consideration as we continuously look for ways to improve our facilities and guest experience. It was our pleasure to assist you with the iron and ironing board during your stay, and we are glad this was helpful. Thank you once again for choosing to stay with us. We hope to welcome you back in the near future for another enjoyable experience.
Edison10
1 King Bed, High Floor
Stay Date Apr 2026
Couple
37 Reviews
10/10
Outstanding
Posted on May 29, 2026
Hyatt Centric North Point is in a great location, right above a mall and MTR station, and very close to the waterfront promenade. The rooftop pool is excellent, and the service, environment, attitude, and facilities are all top-notch. I'll definitely try to stay here again next time I'm in Hong Kong.
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Response from Property: Dear Edison10, Thank you for sharing such a detailed and positive stay experience! We are delighted that you appreciated the hotel's convenient location, with its easy access to shopping malls and the MTR, as well as its proximity to the waterfront promenade, making your trip much more convenient. We are also very pleased that you were satisfied with our rooftop pool, as well as the overall service, environment, and facilities. It is a great encouragement and honor for us that you would choose to stay at our hotel first when you visit Hong Kong in the future. We look forward to welcoming you back again in the near future and providing you with an even better stay experience.
Guest User
2 Twin Beds, High Floor
Stay Date Apr 2026
Traveling with friends
10 Reviews
10/10
Outstanding
Posted on May 26, 2026
The hotel is conveniently located at Exit A2 of North Point MTR Station, with easy access to various restaurants in the nearby commercial area and a supermarket downstairs. The city center is just a 10-minute MTR ride away. There's also a waterfront promenade downstairs, perfect for a run or a workout. Plus, the hotel gym offers great views.
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Response from Property: Dear Guest, Thank you so much for choosing to stay here and sharing such a detailed review. We are delighted that you were satisfied with the hotel's convenient location and surrounding amenities. The North Point MTR station, the business district, and the waterfront promenade certainly provide great convenience for travel and leisure. We also appreciate your recognition of the gym's view; we will continue to strive to provide you with an even better and more comfortable stay. We look forward to your next visit and wish you a pleasant stay!
Joel 陳鄯行
1 King Bed Harbour View Deluxe
Stay Date Apr 2026
Couple
9 Reviews
10/10
Outstanding
Posted on Jun 11, 2026
Although the hotel has a great location and beautiful scenery, and the service was satisfactory, the facilities are a bit outdated and should be upgraded.
Response from Property: 尊敬的Joel 陳鄯行,您好!感謝您選擇入住本酒店並分享您的寶貴意見。很高興您對酒店的地理位置、周邊景觀以及整體服務表示認可,這是對我們團隊莫大的鼓勵。同時,對於您提到設施略顯陳舊的問題,我們非常重視,並已納入後續的優化與提升計劃中,持續進行維護與升級,以為賓客提供更加舒適和現代化的入住環境。感謝您的寶貴反饋,期待未來能夠以煥然一新的面貌再次迎接您的光臨,祝您生活愉快!