Harbour Grand Kowloon

Harbour Grand Kowloon Reviews

Harbour Grand Kowloon

No.20 Tak Fung Street, Whampoa Garden, Hunghom, Kowloon, Kowloon City District, Hong Kong, ChinaView Hotel Details
Harbour Grand Kowloon
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Harbour Grand Kowloon Guest Reviews

4.4/5
Very Good
4110 Reviews
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(4110)
Positive reviews(3832)
Reviews with photos/video(1126)
Nice sea view(782)
Easy to get around(386)
Large rooms(284)
Close to metro(212)
Great swimming pool(100)
Toiletries were average(64)
Negative reviews(278)
Guest User
Superior Room
Checked in Dec 2024
Couples
7 Reviews
3.0/5
Posted on Jan 31, 2025
The sheets on the bed had stains on them Not changed from last guess Shame as I have stayed at this hotel many times before but will not be returning
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are concerned of the areas which failed to meet your expectations and we will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We appreciate your valuable feedback as it is only through your comments we would be able to improve our service standards. We look forward to welcoming you back in the future. Best wishes,Harbour Grand Kowloon Management
JIA MIN
Superior Room
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jan 23, 2025
Stayed during Christmas period with my family. Rooms were clean. Location was really good as well.
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time. Best wishes,Harbour Grand Kowloon Management
Guest User
Superior Room
Checked in Dec 2024
Business travelers
4 Reviews
3.7/5
Posted on Jan 9, 2025
Nice Seaview and many restaurants to choose nearby. Near the MTR station.
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time. Best wishes,Harbour Grand Kowloon Management
Mooning man
Tower Harbour View Room
Checked in Oct 2024
Solo travelers
9 Reviews
4.2/5
Very Good
Posted on Dec 14, 2024
The front desk staff was not very accommodating, often appearing displeased. It was surprising that I had to pay for bottled water myself and that there was no room delivery service available. The lack of standard service was evident. Inside the room, everything required a trip to the front desk for pickup, such as a toothbrush. When I went to the front desk, the staff seemed preoccupied, making me wait a while to retrieve the toothbrush. Some of the staff members appeared unfriendly when I said that I needed to pick up a toothbrush. *** of the service .
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are concerned of the areas which failed to meet your expectations and we will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We appreciate your valuable feedback as it is only through your comments we would be able to improve our service standards. We look forward to welcoming you back in the future. Best wishes,Harbour Grand Kowloon Management
Guest User
Harbour Club Harbourview Room
Checked in Nov 2024
Travel with friends
22 Reviews
4.7/5
Amazing
Posted on Dec 13, 2024
the staff in here are nice and the room is clean ! i will stay this hotel next time
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time. Best wishes,Harbour Grand Kowloon Management
judgeironfist
Superior Room
Checked in Oct 2024
Family
10 Reviews
3.7/5
Posted on Nov 24, 2024
Located relatively central, decent views of the harbour. Gym and pool had decent facilities too, although it’d be ideal if the water in the pool was maintained warm. The superior room was very spacious by HK standards. Customer service was alright but I was expecting much more from a 5-star hotel. I’d say this hotel is more like a 4/4.5-star at best actually. Didn’t try the hotel’s breakfast, but the spread looks kind of unappetising honestly, especially for a 5-star hotel.
6/8
Response from Property: Dear Valued Guest, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services.Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future.Best wishes,Harbour Grand Kowloon Management
Lois G
Superior Room
Checked in Sep 2024
Family
72 Reviews
4.0/5
Very Good
Posted on Dec 1, 2024
Very good hotel. Situated conveniently in the heart of the town centre. Staff are also very welcoming.
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time. Best wishes,Harbour Grand Kowloon Management
Nomadic legend
Deluxe Harbourview Room
Checked in Aug 2024
Family
34 Reviews
4.2/5
Very Good
Posted on Oct 19, 2024
The hotel location is excellent and i paid extra money to take a room with a harbor view. The grandest view of the hotel comes from the top floor swimming pool which earns all the money paid even though after 8 pm we cannot go in that open terrace area. Gym is loaded with good exercise machines ,also has sauna bath and steam bath. Hotel as per some policy don’t provide toiletries so please arrange your own. Hotel staff is very professional and trained very well. Metro station is walking distance and bus station is also nearby.
Response from Property: Dear Valued Guest, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services.Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future.Best wishes,Harbour Grand Kowloon Management
自由行的行家
Superior Room
Checked in Nov 2024
Business travelers
2 Reviews
4.7/5
Amazing
Posted on Dec 19, 2024
The best way to get services with discounts
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time. Best wishes,Harbour Grand Kowloon Management
jaykaycie
Superior Harbourview Room
Checked in Aug 2024
Couples
7 Reviews
4.7/5
Amazing
Posted on Oct 4, 2024
This hotel is a little off the city area but transportation wise is still bearable. Nearest MTR whampoa and is within walking distance. Stayed at different. first 2 photos is the cityview. Last photo is Seaview. Seems that the cityview have a bigger room, but Seaview provides a magnificent view. It was raining when we were there but I can't stop looking at the harbour. There are quite a bit of food nearby within 10-15mins. Quiet area but I love this place. Purchased a day -which is quite pricey, food just average in my opinion. As the dining area is pretty small, there are alot of people and the staff have to keep on clearing the table.
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time. Best wishes,Harbour Grand Kowloon Management
Yaw Wee
Superior Room
Checked in Aug 2024
Business travelers
88 Reviews
4.7/5
Amazing
Posted on Sep 11, 2024
Great Room With Great View of the Harbour. Good location to get around for my business meetings.
Guest User
Superior Room
Checked in Sep 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Oct 23, 2024
very good experience. nice view and satisfied service. food is also good.
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time. Best wishes,Harbour Grand Kowloon Management
Guest User
Superior Room
Checked in Jul 2024
Travel with friends
1 Reviews
4.2/5
Very Good
Posted on Sep 13, 2024
Very clean hotel room, great room service, got a free birthday cake when staying there on the birthday day. Got free upgraded to a bigger suite too. I wish they provide hair conditioner on top of shampoo. Overall is really nice!
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time. Best wishes,Harbour Grand Kowloon Management
Andrew Curran
Courtview Room
Checked in Aug 2024
Family
47 Reviews
4.0/5
Very Good
Posted on Nov 2, 2024
very nice experience with family. recommend stay. food options also available
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time. Best wishes,Harbour Grand Kowloon Management
Wing Hay
Superior Room
Checked in Jul 2024
Travel with friends
7 Reviews
1.7/5
Posted on Oct 13, 2024
This hotel has really serious hygiene issue. I regret to express my dissatisfaction with my recent stay at the hotel. I encountered multiple issues that significantly impacted my experience. Initially, I had to change my room twice due to a serious plumbing problem. Upon waking up one morning, I discovered that the toilet water was black. I reported this to the receptionist, who informed me that the plumbing system was being cleaned and promised a cleaner would attend to the issue. However, upon returning late that night, the problem persisted, forcing me to request another room and relocate my belongings by myself. To add to my frustration, I woke up the following morning to find bugs crawling on the bed, which is completely unacceptable( it can lead to health issue). I approached the front desk once again, hoping for a resolution, but was met with mere apologies and an offer to move to yet another room or check out a day prior(I still have 1 night left). I also requested a refund for the previous night, given the unpleasant circumstances I endured, but my request was denied. Overall, my experience was far from satisfactory, and I believe these issues need to be addressed to improve future guests' experiences. Cleanliness is indeed a fundamental aspect that greatly impacts your experience with a hotel, would not recommend!
Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are concerned of the areas which failed to meet your expectations and we will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We appreciate your valuable feedback as it is only through your comments we would be able to improve our service standards. We look forward to welcoming you back in the future. Best wishes,Harbour Grand Kowloon Management