Panda Hotel

Reviews of Panda Hotel

Panda Hotel

No.3 Tsuen Wah Street, Tsuen Wan, Tsuen Wan District, Hong Kong, ChinaSee Hotel Details
Panda Hotel
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Guest Reviews

8.3/10
Very good
10115 Reviews
Verified reviews
Location8.6
Amenities8.0
Service8.4
Cleanliness8.3
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All reviews(10115)
Positive reviews(9475)
Reviews with photos/video(2452)
Easy to get around(1152)
Convenient for shopping(572)
Close to airport(234)
Strange smell in room(184)
Clean pool(133)
Great swimming pool(133)
Many dining options(131)
Offers pick-up/drop-offs(109)
Negative reviews(640)
Yingtao0629
Family Single Double Room
Stay Date Jul 2026
Family
8 Reviews
9.2/10
Great
Posted on Aug 25, 2026
This was my second visit to Hong Kong. On my second day, I stayed here to visit Hong Kong Disneyland. The environment was lovely. You absolutely must try the downstairs 'cha chaan teng' (ice room) – it's incredibly close and delicious. In the evening, I also went to Victoria Peak. Getting to Disneyland from here by MTR was super convenient, taking only 20-30 minutes. The bed was quite large, easily accommodating an adult and a child. Highly recommended.
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6/19
Response from Property: Dear Guest, Thank you for visiting the Hong Kong Joy City Hotel again and sharing your experience of staying at the Hong Kong Distance Hotel. We are delighted to see that you found the environment comfortable and convenient, and we especially appreciate your recommendation of the tea restaurant and dining experience downstairs. The beds were spacious, making it comfortable to travel with children; the MTR connections from the hotel made getting around to various places much faster and easier. We look forward to your next visit to Hong Kong and providing you with warm and attentive service again.
Wong YC Apple
Deluxe Twin Room
Stay Date Sep 2026
Business traveler
213 Reviews
10/10
Outstanding
Posted on Oct 10, 2026
Hereby I stated that your staffs will be to perform a good hotel services to me upon my staying as follow:Alison,Henry Chan,Shella,MJ Hwang.
Response from Property: Dear Guest, thank you for sharing your feedback. We are pleased to learn that you experienced good hotel services during your stay, and we will certainly pass your kind recognition to Alison, Henry Chan, Shella, and MJ Hwang. Your affirmation is greatly appreciated and motivates our team to continue delivering attentive and professional service. We sincerely look forward to welcoming you back for another comfortable stay at Panda Hotel.
Guest User
Deluxe Twin Room
Stay Date Sep 2026
Family
4 Reviews
10/10
Outstanding
Posted on Oct 8, 2026
Saw the reviews on Xiaohongshu and decided to go. It turned out to be super crowded and a very lively place, but I guess I got lucky. The price during the National Day holiday was the most reasonable, and the room size was decent too. It was a false alarm in the end—pretty good value for money, and a cost-effective option if you're visiting Disney.
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Response from Property: Dear Guest, thank you for taking the time to share your stay experience! We understand your initial concerns about your impressions of Xiaohongshu (Little Red Book), and we're glad you ultimately chose to stay at the Hong Kong Joy City Hotel. We're delighted that you found the atmosphere lively and bustling yet orderly; we also appreciate your positive feedback on our overall value for money, the convenient location for transportation and dining, and the reassuring environment. We will continue to provide an even better experience for every guest visiting Hong Kong, and we look forward to your next visit, offering you the same comfortable and worry-free journey.
Anonymous User
Deluxe Twin Room
Stay Date Sep 2026
Couple
45 Reviews
9.5/10
Amazing
Posted on Oct 5, 2026
The location is very convenient, with a mall and supermarket right downstairs. It's a 5-8 minute walk to Tai Wo Hau MTR station and a 10-minute walk to Tsuen Wan MTR station, where there are plenty of food options. However, the air conditioning in the room this time was incredibly hot; it felt like it was still in the mid-twenties (Celsius) even after running for a long time.
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Response from Property: Dear Guest, thank you for recognizing the convenient location of the Hong Kong Joy City Hotel. We are also sorry that the air conditioning was not ideal during your stay, and even after running for a long time, the room temperature still felt too high, causing discomfort to your rest. We have taken your feedback seriously and will continue to focus on improving room comfort and equipment operation to ensure a more comfortable and reassuring stay every time. We look forward to your next visit, and hope you will repay your choice with even more thoughtful service and a better experience.
Adrian Karut
Deluxe Twin Room
Stay Date Aug 2026
Family
3 Reviews
8.0/10
Very good
Posted on Oct 5, 2026
The hotel is located in a convenient place. The personnel is very pleasant and helpful. From downsides sometimes waiting for an elevator can take a long time. In the photo it's a view from our room.
Response from Property: Dear Guest, thank you for choosing Panda Hotel and sharing your experience. We’re glad you found our location convenient and that our team was pleasant and helpful. We also sincerely apologize that waiting for the elevator sometimes took longer than expected. Your feedback is important to us, and we will continue working to make the flow of your stay more efficient and comfortable. We hope to have the pleasure of welcoming you back again for a smoother experience.
Guest User
Deluxe Double Room
Stay Date Aug 2026
Solo traveler
6 Reviews
8.0/10
Very good
Posted on Oct 2, 2026
Panda Hotel is a solid choice for anyone visiting Hong Kong. Getting to and from the airport is very easy as the public bus stop is right in front of the hotel. The rooms are well-equipped with a mini-fridge, AC, and a kettle. It can get quite busy during peak hours, and it's slightly far from Central, but the nearby MTR stations make commuting a breeze. Overall, a clean and comfortable stay.
Response from Property: Dear Guest, thank you for choosing Panda Hotel and sharing your experience. We’re delighted to hear that you found our location convenient for airport transfers, with the public bus stop right in front of the hotel, and that the nearby MTR stations made getting around Hong Kong easy. We’re also glad your room had the essentials you needed, including a mini-fridge, air conditioning, and a kettle, and that you enjoyed a clean and comfortable stay. We understand that peak hours can be busy, and we appreciate your understanding. We look forward to welcoming you back for another great visit.
Guest User
Panda Executive Twin Room (High Floor)
Stay Date Aug 2026
Solo traveler
2 Reviews
8.5/10
Very good
Posted on Oct 3, 2026
Location is very convenient, easy access to public transportation, shopping mall below hotel floors have great food and you can shop for everything. I especially like the airport bus to the international airport downstairs. Staff at concierge are very helpful, friendly and accommodating. Higher floors has great view and toilet is very clean. Restaurant on 30th floor is excellent with food and service.
Response from Property: Dear Guest, thank you very much for sharing your wonderful experience with us. We’re delighted to hear that you loved the convenient location, easy access to public transportation, and the great dining and shopping right below the hotel. It’s especially great that the airport bus to the international airport downstairs suited you well. We’re also glad concierge colleagues provided helpful, friendly, and thoughtful assistance throughout your stay. We appreciate your recognition of the higher-floor views, the cleanliness of the toilet, and that you enjoyed the excellent food and service at our 30/F restaurant. We look forward to welcoming you back to Panda Hotel again soon.
Wohooo
Panda Executive King Room (High Floor)
Stay Date Aug 2026
Solo traveler
8 Reviews
6.5/10
Posted on Sep 29, 2026
The service was quite bad. The room was quite old and the table had a lot of stains. The bathroom rack had water stains that obviously wasn’t wiped before hand. I requested to change the room. They downgraded me to a twin bed room when my booking was a kind size bed. When changing the room they didn’t inform me that they were changing me to a twin room until I walked into it. Don’t understand why that couldn’t have told me that there were no king size beds anymore.
Response from Property: Dear Guest, thank you for sharing your feedback. We are truly sorry that your stay did not meet expectations. We understand how frustrating it is to find the room condition was not as clean as it should be, and that the room change was handled without informing you clearly about the change to a twin room. Please accept our sincere apologies for the inconvenience this caused. We will bring your comments to our teams so we can improve our room inspection standards and the communication process during room changes. We sincerely hope to have another opportunity to welcome you back and provide a better experience.
Mommy~
Family Single Double Room
Stay Date Aug 2026
Couple
47 Reviews
4.0/10
Posted on Oct 10, 2026
I don't know about others' experiences, but I've stayed in many hotels and I'm generally not prone to skin allergies. However, this is the first time I've ever broken out in huge, intensely itchy bumps on my hands and legs after staying at a hotel. The cleanliness here is really concerning. I've never had this happen even at 200-yuan budget hotels, yet a hotel costing nearly a thousand yuan turns out to be this terrible.
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Response from Property: Dear Guest, Thank you for choosing the Hong Kong Joy City Hotel and sharing your feedback. We sincerely apologize for the noticeable rash and intense itching you experienced on your hands and legs after your stay, and we understand that this may have caused you discomfort and disruption to your rest. Regarding the hygiene issue you mentioned, we have taken it very seriously and have consulted with the relevant departments for a thorough investigation and review, striving to improve our cleaning and management standards at every stage. Thank you again for your reminder, and we sincerely hope to have the opportunity to provide you with a more reassuring and comfortable stay in the future.
boo._.chan
Deluxe Twin Room
Stay Date Jul 2026
Family
2 Reviews
8.5/10
Very good
Posted on Sep 7, 2026
I stayed here for 5 days and 4 nights because I heard it had good access to Hong Kong Disneyland. There wasn't much difference in price between a taxi and the train from the airport to the hotel, so I took a taxi. The room was simple, and the amenities were truly minimal (just a toothbrush and slippers), but since I only needed a place to sleep, I was satisfied. The slippers were quite thin and flimsy, so I recommend bringing your own if that bothers you. I also stayed at the end of August, but the room was quite cold; it was chilly even with the air conditioning off, so I suggest bringing a jacket or cardigan. There were two rolls of toilet paper, but once one ran out, it wasn't replaced. Hand towels and bath towels were replenished daily. I could hear some noise from the adjacent room, but there are a lot of international guests, so I guess that's to be expected given the clientele. The building where the hotel is located has a supermarket and many Japanese restaurants, so you won't have trouble finding food. I only noticed it later, so I couldn't use it, but there was information in the room drawer about discounts available at Aeon (apparently, you just need to show your room key). The access to Disneyland was good, and for about 10,000 yen per day for two people, I was satisfied with the price as well.
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6/12
Response from Property: Thank you very much for taking the time to share your stay experience. We are deeply sorry to hear that you had an unpleasant experience at our hotel. Please accept our sincerest apologies. We look forward to welcoming you again and hope to provide you with a stay that fully meets your expectations.
Guest User
Deluxe Twin Room
Stay Date Aug 2026
Solo traveler
5 Reviews
9.0/10
Great
Posted on Sep 15, 2026
The room had a nice view and was equipped with everything I needed. The check in process was fast. Only issue was the bathtub's plug was not completely sealing the drain so water slowly drained out while bathing. Would definitely go again !
Response from Property: Dear Guest, thank you for choosing Panda Hotel and sharing your experience. We are glad to hear you enjoyed the room view and found everything you needed, and that check-in was fast. We sincerely apologize for the inconvenience caused by the bathtub plug not sealing properly, which led to water draining slowly during your bath. Your feedback is important to us, and we will review this issue to help ensure a smoother and more comfortable stay for you. We look forward to welcoming you back again.
Guest User
Family Single Double Room
Stay Date Aug 2026
Family
1 Reviews
8.0/10
Very good
Posted on Sep 18, 2026
We stayed here for 4 days and it was a comfortable stay. it is one bus away to the airport. We availed the early check in during our stay with no extra cost.
Response from Property: Dear Guest, thank you for choosing Panda Hotel and sharing your experience with us. We are glad you enjoyed your4-day stay and found it comfortable. It’s also great to hear that our early check-in was available to you without any extra cost. Being conveniently one bus ride away from the airport is a benefit many guests appreciate, and we’re pleased it worked well for you. We look forward to welcoming you back for another relaxing stay.
Guest User
Family Quadruple Room
Stay Date Aug 2026
Family
35 Reviews
8.0/10
Very good
Posted on Sep 16, 2026
Hotel is old but generally well maintained, shopping mall downstairs have a variety of shops offering daily necessities
Response from Property: Dear Guest, thank you for sharing your experience with us. We truly appreciate your kind note that the hotel is well maintained, and we’re glad you enjoyed the convenient shopping mall downstairs with a variety of shops offering daily necessities. Your feedback helps us stay focused on maintaining a comfortable stay for every guest. We look forward to welcoming you back again soon.
Anonymous User
Family Single Double Room
Stay Date Aug 2026
Traveling with friends
21 Reviews
9.2/10
Great
Posted on Sep 12, 2026
The room is located above a shopping mall, making it very easy to find. There are many great restaurants upstairs. The soundproofing of the hotel is average, but the environment is decent.
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Response from Property: Dear Guest, Thank you so much for sharing your stay experience. We are pleased that you found the room easy to find, located above the shopping mall, and that there are many dining options upstairs. We also appreciate your positive feedback on the overall environment. Regarding your comment about the soundproofing not being perfect, we sincerely apologize and will take your feedback to heart, striving to improve the relevant details to make your next stay more comfortable and quiet. We look forward to your next visit and continuing to provide you with an even better travel experience at the Hong Kong Joy City Hotel.
WAI YEE THAM
Deluxe Twin Room
Stay Date Aug 2026
Family
2 Reviews
8.0/10
Very good
Posted on Sep 14, 2026
Excellent! The facilities are all very new and convenient for tourists. The guest service was on point. The location is ideal, everything for dining, entertainment, and shopping is within walking distance. So happy!
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you so much for your positive feedback and sharing of the Hong Kong Joy City Hotel. We are delighted to hear that you appreciated the modern facilities, the convenience for tourists, and the thoughtful visitor services. We are also very grateful for your mention of the ideal location, within easy walking distance, with numerous dining, entertainment, and shopping options nearby, ensuring a more enjoyable trip. We will continue to focus on perfecting every detail and look forward to your next visit, providing you with an even more comfortable and pleasant experience.