Sheraton Hong Kong Tung Chung Hotel

Sheraton Hong Kong Tung Chung Hotel Reviews

Sheraton Hong Kong Tung Chung Hotel

9 Yi Tung Road, Tung Chung, Lantau Island, NT, Hong Kong, ChinaView Hotel Details
Sheraton Hong Kong Tung Chung Hotel
Sheraton Hong Kong Tung Chung HotelSheraton Hong Kong Tung Chung HotelSheraton Hong Kong Tung Chung Hotel
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Sheraton Hong Kong Tung Chung Hotel Guest Reviews

4.7/5
Amazing
1272 Reviews
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1272)
Positive reviews(1250)
Reviews with photos/video(346)
Close to airport(160)
Offers pick-up/drop-offs(112)
Delicious breakfast(107)
Nice sea view(88)
Friendly front desk staff(51)
Delicious buffet(20)
Awesome gym(7)
Negative reviews(22)
Azi Saneipour
Deluxe Twin Room
Checked in Jun 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Jun 10, 2024
We were so happy with Sheraton Hotel. Specially many thanks to the manager there; Iris who was done a great job and customer service and support to us. She upgraded our room freely and decorated our room beautifully for my son birthday. Breakfast there was great and staff was so friendly. They gave us rain coat for rainy days there as well which very useful. We enjoyed a lot staying in this hotel and highly recommended.
Response from Property: Dear valued guest, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager
Yannis Tung
Deluxe Ocean View King Room
Checked in May 2024
Other
2 Reviews
4.5/5
Great
Posted on May 11, 2024
I have to say incidents happening would be a good opportunity to know the place or organization better. This time, Sheraton demonstrates an impressive incident handling skill when I found some mistakes of housekeeping. The manager himself with a couple of coworkers come to solve, explain, and apologize for it, even if this is just a very minor mistake. When checking out, the receptionist heard about the incident from me, and they made me feel they are so sincerely sorry, again as the 4th time :) Back to the room itself, impressive sea view and airport view, fine bathroom commodities and the whole-night silence. I would say this is very nice experience, so that I left a memo to big back the hotel a big Thanks!
Response from Property: Dear valued guest, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager
YKGE
Deluxe Ocean View Twin Room
Checked in Apr 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on May 30, 2024
Location is near to many restaurants, grocery, bakery. Around 15 mins walk to citygate mall but they also provide shuttle bus to/from tung chung mtr. Friendly staff around too. We will definitely come back.
Response from Property: Dear YKGE, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager
Ka Man
Deluxe Ocean View King Room
Checked in Jul 2024
Couples
4 Reviews
4.7/5
Amazing
Posted on Jul 22, 2024
Nice View and Great hotel for relaxing
Guest User
Deluxe King Room
Checked in Mar 2024
Family
3 Reviews
4.5/5
Great
Posted on Mar 31, 2024
No more seaview double bed room, offered seaview twin room. Nice sea view! Very clean room and sincerely kind housekeeper lady. 3 shortcomings: no chair in room; the ‘Hi Simo’ robot was annoying and useless with only Mandarin and poor English; and the phone beeped all night disturbing sleep! Suggest to ask for preferred language or teach guests to use it!
Response from Property: Dear Guest, Thank you for taking time to share your stay experience with Sheraton Hong Kong Tung Chung Hotel. Please rest assured that we will further look into the comments you shared and look for opportunities to improve our offerings and hotel facilities. We do look forward to your return and hope bring you a much better experience. — Guest Service Manager
kylerong
Deluxe King Room
Checked in Jan 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Jan 8, 2024
amazing stay at this peaceful hotel away from the hustle and bustle of the city. shuttle buses to tungchung mrt and airport were very convenient as well
Response from Property: Dear valued guest, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future.
Anonymous User
Deluxe Twin Room
Checked in Nov 2023
Couples
1 Reviews
5.0/5
Outstanding
Posted on Nov 21, 2023
Best hotel for stay. They have everything perfectly to comfort you. I love the snacks corner with drinks. Nice city view and the prices were so reasonable.breakfast was so delicious too.
Response from Property: Dear valued guest, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager
DONGJO
Deluxe Twin Room
Checked in May 2024
Family
11 Reviews
5.0/5
Outstanding
Posted on May 14, 2024
Stayed here for the flight for the next day. Airport shuttle runs every hour. 7/11 located right in front of the hotel. Overall satisfied.
Response from Property: Dear Dongjot, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager
Suhana1987
Deluxe King Room
Checked in Oct 2023
Solo travelers
19 Reviews
5.0/5
Outstanding
Posted on Nov 6, 2023
Staff are very helpful and they way they smile and answer us is really in a good manners👍👍👍hotel looks big,clean and the food and restaurants are nice .. this is what I always mention good food with good people. And the best part is the function hall are real good that I manage to greet my fav artist very near.i love this hotel very much.. ❤️❤️❤️gonna be a return customer soon.. see you all
Response from Property: Dear valued guest, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future.
Jacob Malte
Deluxe Twin Room
Checked in May 2024
Friends
6 Reviews
5.0/5
Outstanding
Posted on May 26, 2024
Was very nice place, great rooms and good pool. Very modern and good location near airport
Response from Property: Dear Jacob Malte, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager
Colby Li
Deluxe Ocean View King Room
Checked in Oct 2023
Couples
22 Reviews
4.0/5
Very Good
Posted on Oct 23, 2023
Very good view, can see very clear the plane takes off 😊 Loves the room is tidy and clean. Have coffee maker and robe
Response from Property: We are so glad to learn that you had a lovely stay with us and enjoy the view from the room. We look forward to welcoming you soon.Guest Service Manager
OWEN KONG
Deluxe Twin Room
Checked in Mar 2024
Booked for others
1 Reviews
5.0/5
Outstanding
Posted on Apr 9, 2024
I am happy with room cleaning, location, good restaurants close to the Hotel, and the Front desk helpful in checking in & out. Paid to access club benefits including breakfast. It is a very good dinner and breakfast. The hotel has a shuttle bus to the station and airport. We were disappointed when I booked a hotel I selected a swimming pool for my kids but Trip.com did not alert or inform me that during our stay for 2 nights (29 & 30 March 2024), the swimming pool was under-maintained. I recommended to book hotel under the Hotel website to get an update Hotel information. Booked through Agent like Trip.com is very difficulties- communication, I missed airport pick up by booked 2 Vans and paid without service in total 284.43 plus arranged local taxi at Hong Kong Airport.
Response from Property: Dear valued guest, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager
Guest User
Deluxe Ocean View King Room
Checked in Mar 2024
Couples
6 Reviews
5.0/5
Outstanding
Posted on Jun 6, 2024
We are happy with the room offering ocean view. Though it is of small size, but we find it comfortable, and bathroom facilities great. Impressed with the on site Chinese restaurant and the service offered by one of the ladies, the pigeon is just very tasty. There is a free shuttle from the hotel to the airport making it very convenient for the overnight stay to board another plane the next day.
Response from Property: Dear valued guest, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager
TriperG
Deluxe Twin Room
Checked in Oct 2023
Family
16 Reviews
5.0/5
Outstanding
Posted on Jan 9, 2024
Good service and good location for Disney land , breakfast r good
Response from Property: Dear valued guest, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your compliment and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager
Guest User
Deluxe King Room
Checked in May 2024
Couples
5 Reviews
4.2/5
Very Good
Posted on Jul 21, 2024
Nice with free shuttle to Tung Chung but no surprise for our celebration
Response from Property: Dear valued guest, Greetings from Sheraton Hong Kong Tung Chung Hotel. Hereby I would like to extend our sincerest appreciation for selecting our hotel for your stay. We appreciate your feedback and continuous support with Sheraton. We are looking forward to welcome you back again in the coming future. Please accept our best wishes for the future. Sincerely, Guest Service Manager