Queen Kapiolani Hotel

Very good location and service, the hotel staff are very thoughtful, moreover, the decorations are great! Alec

Excellent hotel. Walls are a little thin but that’s what you get when you book into an authentic hotel built in the 1960

We thoroughly enjoyed our 10-day stay here for our honeymoon. All of the staff were extremely friendly. We booked a Diamond Head view room and it did not disappoint! The hotel was clean and we opted to get our room cleaned three times throughout our stay and it was complete with fresh bedding each time. We also took advantage of the pool and pool deck.

Your room is impacted by whether you book directly on the hotel’s website or third party website. The front desk told me ‘No, you booked through ******* and that is only reserved for guests who book directly through the hotel’ when I asked for a king bed in my room and if there were suites available to upgrade to (with pay) from our ocean view studio. On top of feeling like a second class citizen for booking through a third party, the front desk originally said our room wasn’t ready then called to check. I could hear her asking if they were sure the room was ready again and again on the call. When we got to the room, it was small and crammed, smelt of must, buttons were broken on the ac unit that sounded like an airplane jet, a bed that seemed like a full size bed not nearly a queen sized bed, and the bathroom was not clean and towels used. We ask to switch rooms and ask us to ho back down to check into another room, however, they didn’t apologize and didn’t offer to help move our luggage to the next room as if they were doing us a favor. We were excited to try the dole whip at the shop in the lobby. To our surprise when you order it in a cup they will serve it in 1oz paper dixie cups. I recognized the same cups we use for our dental patients to rinse out their mouth after a cleaning. Won’t be staying here again and wouldn’t recommend it. The best thing going for this place is the advertising. There are better options within the same price range.