The Kahala Hotel & Resort

The environment was okay, but the service was terrible. When checking out, I had a lot of luggage, and not a single staff member helped me with a taxi. The hotel started construction early in the morning with various ear-splitting saw noises, which was incredibly annoying! Good thing I only booked one night, otherwise I would have lost it.

The room itself was satisfactory, mainly because it was large and had a good view. However, everything else was poor. 1. Service: Because it's not an international chain, it felt like they hadn't received systematic international staff training. Their service was very free-style, especially the breakfast staff. The person issuing tickets at the door even rolled their eyes. 2. Privacy: We booked two rooms and were taking a nap when an older woman swiped her card and entered, claiming to be delivering water. She barged into every room on the entire floor like that, which was unacceptable. 3. Breakfast: Extremely expensive and very basic, not even comparable to a typical four-star hotel in China. It's disproportionate to the room rate of three to four thousand yuan. 4. The hotel's small pool has several dolphins that people can photograph for over $200. This is extremely inhumane, and many places oppose using dolphins as a means of profiteering. Final rating: Room 5 stars, everything else 2 stars. Given a reluctant 3 stars, I will definitely not come back. Extremely bad, very disappointing.

I was very satisfied with the room; it was a good value for the price. The ocean view was fantastic, and the hotel's own beach was perfect for sunbathing, though it wasn't particularly clean for swimming. The service was also excellent, and the staff were very nice.

Beautiful hotel with a nice beach. The only problem is that the breakfast buffet has too few varieties.

As the hotel is located in the Kahala district away from Waikiki Beach, the surroundings are very quiet and there are almost no people around other than hotel guests. As a result, the beach in front of the hotel is calm and very safe. When I entered the lobby, I was instantly drawn in by the wonderful scent. There are dolphins in the hotel lagoon, and just looking at them is soothing. The facility itself feels old, but the hospitality of the staff makes up for it.