The rooms I booked were on the 4th to 17th floors, so I requested a higher floor when making the reservation.
When I checked in, the hotel gave me the 6th floor, but the staff told me that the room I booked was a standard room, so they couldn't give me a higher floor.
When I showed the reservation confirmation, the front desk staff said it was not possible because the room I had booked was a standard room.
I paid enough for the room I wanted but I didn't get the room I wanted. If I travel to Hawaii again, I will stay in a downtown hotel.