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Frequently Asked Questions

  • Why is Trip.com able to offer such low hotel prices?

    With more than 1.2 million hotels in 200 countries and regions, we've built an extensive hotel network to give our customers a fantastic choice of accommodation. Our far-reaching flight network has over 2 million individual flight routes connecting more than 5,000 cities around the globe. When you combine this with our 24/7 English customer service and various other travel products, you can trust us to take care of your next trip.

  • How do I earn Trip Coins for hotel stays?

    You can now earn Trip Coins for staying at over 400,000 participating hotels available on Trip.com. Sign in right now and earn Trip Coins for hotels booked on Trip.com.

  • How do I find the best hotel and flight deals on Trip.com?

    It's easy to customize your travel experience with our robust flight and hotel search filter options and Trip.com travel tools like deal-finder calendar, and early bird deals. Trip.com's secure payment system takes the stress out of travel by providing easy payment options, including credit and debit cards.

Always Get the Best Hotel Deals on Your Travel

We understand your need for great deals on your travel and accommodation whether you’re on a holiday or a business trip. Trip.com is a rapidly-growing global online travel agency, it’s our task to ensure that you get exactly what you are looking for on your hotel search or even better. With our reach extending to over 1,200,000 hotels around the world, there’s always a great hotel option waiting for you at your travel destination. Our easy-to-use website and mobile app make your booking simple as the site is customizable with a variety of parameters such as price range, guest ratings, discounts, payment methods, booking policies, location, proximity to airport, amenities, property type and more that can be tailored to your needs. Whether you’re planning for a holiday six months from now of have to travel in a hurry for a business meeting on short notice, we have your accommodation covered. Browse through trip.com for hotels with your parameters set to show the best deals and compare prices of all types of accommodations including airport hotels, business hotels, train station hotels or even luxury hotels and resorts. You can look for the finer details of the hotel and experiences of recent visitors through guest reviews, panoramic images of the hotel and its facilities, special offers they have and the exact amenities they provide. You can also look for specific details on your needs such as transportation services, distance from the airport, tourist locations or business centres, and even the type of food that is served.You can choose to book your hotels on either the website or our intuitive app depending on your comfort. The app is your easiest way to quickly find the best hotels especially when you have just arrived and need to book your accommodation in a jiffy. You will have at fingertips the best hotels closest to your location which matches your requirement and still gives you a great price because arriving on short notice and not booking in advance need not cost you a bomb. All you have to do is browse through the choices of hotels you prefer and find the property that you would like and enjoy. You need not settle for whatever is available, as your app will feature all the best choices in your surroundings and show the best result at the top. What’s more? Even in the event of any change in plans, you need not miss the best hotel deals you had before. With the tools in your apps such as early bird deals, flight fare alerts, deal-finder calendar and our extensive network of hotels, there is always an accommodation that gives you the same deal as before or even better so you can splurge more on your holiday experiences rather than lodging and traveling. Once you’re there we’ve got you covered with tickets to attractions, tours, transportation, rentals and more. To ensure your travel and lodging is always smooth we have a customer support team on standby 24 hours a day and throughout the week through phone, email and the service chat on the app.
Contact Center of the year 2022
Contact Center of the year 2022
Google Material Design Awards 2019
Google Material Design Awards 2019