The Laura Hotel, Houston Downtown, Autograph Collection

It was great! Room was spacious, clean and good location. Have access to the big gym across that has a lot of amenities.

Overall a good hotel but not a 9/10 as the reviews indicates. The good: - Location - Great bed - Clean room The bad: - Lamp above bed wouldn’t turn off so we had to call in staff but they couldn’t fix it nor did they the next day - Expensive restaurant for the food quality - Corridors and pool felt a little mid. Could use some renovation. - Mixed staff friendliness

The hotel was very nice , but they kept taking charges out of my account after the deposit was already paid and couldn’t give me an explanation.

The property is beautiful and well kept. However, don’t let the hotel fool you. There are additional charges that they will charge you on top of what you book through the third-party booking company. The office did not tell me that I was going to get charged an additional $58 as a “ resort fee” for just staying at the hotel while I had already paid all of my room fees in advance. Also take a note that they’re going to take a $200 deposit upfront. It was a little confusing at first when I arrived because I was unaware that the Front Desk is located on the second floor. There are no signs and you just have to figure it out. Also, you will need your key card to use the elevators otherwise you won’t be able to go to your room. The parking is a parking garage and it is $20 a day and/or there is a charge every single time you leave the parking garage and return later (I.e., go out to dinner). It may be better to stay at a hotel on the outskirts if you are looking to save money. However, it is a beautiful view from the window at night. I probably won’t stay here again though.

Hotel location itself is nice. There was no refrigerator in the room, and the safe did not work. There is also no ice machines on the room floors. I was told to go to the bar where they would also have ice buckets. After waiting ~30 min for a bartender to show up i was informed he was too busy and to ask the front desk. Went to the front desk where he too was busy and said he could not help. The Restaurant was closed, but a nice lady did help me there even though she was obviously on break. Staffing at the hotel is definitely lacking.

The hotel was clean and nice. The staff was extremely helpful. Would absolutely stay there again.

Love a quiet environment with lovely people from the valet parking, check in people, room service even room service. Highly recommend this hotel

Hotel is in a great location, centrally near restaurants & activities around the Houston surrounding areas.

This was my first stay in Houston. I was visiting from Ft. Lauderdale, Florida. The stay was outstanding! The staff from the front desk, to housekeeping, to my restaurant server, to the staff at the bar who took my order after the restaurant closed offered exceptional service, especially Akeem (not sure of the spelling). The view of my room was amazing, and the location of the hotel was in walking distance from local eateries. It is a very nice and well maintained Marriott property in downtown Houston. I would definitely recommend a stay at the Laurel Hotel!