Houston Grand Hotel - River Oaks

The Houston Grand Hotel let me tell you about my 🛑 awful experience. Upon checking in the female attendant 🛑applied🛑 $350 deposit on my CC without advising me. My room was prepaid before arrival & it was just for myself Solo Traveler. This was egregious! Mr. Richard assisted me to my room 215 gave me a lovely tour. Immediately after I discover 🛑backup sewer in the bathroom sink dark colored ashes🛑. I notified the mgr Karley who mentioned something about their pipes. I left the hotel to met up with family then check back in with Grand Hotel. I spoke with Garret the front desk supervisor he was unpleasant to speak with. Practically sped through our conversation letting me know he would have John move my things from room 215 to one of their Suites. Then I asked, why did the Hotel place a $350 hold, Garret said that’s their Hotel policy although I was never told nor notified upfront regarding the Hold Amount . I was so disappointed with the customer service at this Hotel. Karley & Garret both were rude. Karley gave me the “Miss Jones” response by giving attitude and disgraceful face gestures when I ask about the security deposit and to remove that $11 charge the room I couldn’t stay in due to Sewer pipe issues. 🛑This IS NOT a five star Hotel! More like a mid 3 star hotel due to inexperience & unprofessional front desk staff. 🛑The attitude of their mgr Karley & Supervisor Garret is the reason why my experience was terrible. I did go eat in their restaurant and good experience. If you want a five star hotel go book 🛑The Post Oak Hotel! Houston Grand Hotel has the worst front desk staff I ever experienced. I do not recommend this Hotel. Houston Grand Hotel here’s some of my concerns; why do your front desk team display horrible customer service?

Legendary Hotel under new ownership. Glad the hotel is in good hands with committed people. Renovations are planned and the Grand will be the very best hotel in Houston.

I was surprised by how great this hotel was z beautiful property and helpful staff.

Highly recommend this property. Great location, clean and incredible bar staff and service all around.

All the staff are amazing john the bellman and Harry the bartender thanks guys

Older hotel but spacious and comfortable rooms. Wonderful bar area with friendly bartender. Room service was timely and delicious.

It was nice hotel. Room was big and clean. Furniture arrangement in room was very convenient. Room service was excellent. Bathroom and shower were very clean and big. We had nice stay

We absolutely loved our stay and we will be staying there again.

Great service and beautiful hotel; however, it is definitely past its prime. The hotel is in need of updating and a renovation.