Hotel Zaza Houston Museum District

Location not very ideal

The hotel is extremely nice and the area’s great! Valet staff amazing - think all doors & bags were loaded before we could even get out of the car - same when we left! The view from our room was beautiful - actually felt like we were in NY or DC with all the beautiful trees! All staff amazing - had stayed there before & was great, but after traveling so much since and experiencing the lack of it at many hotels lately, I was actually really impressed! I always love the coffee offered on each floor in the mornings. Know you can make in your room or go downstairs, but so nice to walk out & just grab quickly, especially if trying to get to mtg, appt or catching early flt. We’ll definitely stay there again!

All of the staff were helpful and kind. The afternoon treats in the lobby in the afternoon and butler pantry on each floor in the morning were a nice touch. Complimentary shuttle was very convenient. Enjoyed the massage and facial at the massage, but the spa itself is fairly small. Hotel itself is a bit musty and outdated. The rooms have limited light and ventilation, with the ac being loud. I can tell the housekeepers do clean but it seems certain areas don't get much attention (dust caked in the windowsill, dust on top of the snacks).

The room was super clean and there was a bunch of snack (at extra cost). I recommend the bar, the staff was very nice.

There are a lot of hidden mandatory fees for services that were not used. There is no parking and the valet parking is extremely expensive per day and night. There is no refrigerator or coffee maker in the room. The room looked old.

This is a beautiful property; although it is a bit dark inside and the decor is not really my taste.

We love staying at this Zaza for Houston museums, zoo, and Hermann park visits. Price is elevated, but the quality of stay is top notch. Very spacious room at standard rate. Turndown service with a Moon Pie or chocolate, and a bottle of water. Over the span of a couple of days, we had an excellent breakfast and excellent dinner at Monarch. This weekend coincided with a prom being held in the big ballroom. The staff runs things so well that, as a guest, this was not a disruption at all to us.