Spark Suites Hobby Airport

We will never never ever stay at any Comfort Inn this was the worst place that we ever stayed at my wife had called before we arrived there if they had a safe in the room she was told yes in all of the rooms when we showed up the pool area was under construction it was never mentioned about that online when we did the reservation when we arrived the day to check in we was waiting for 20 mins for someone to help us we was told by someone that was in the lobby at the time to yell for someone the manager come out of the office and said he was on a phone and that the person that was supposed to be in the front was coming in late so we finally checked in the first room that we got had cigar smell in the room that was every every strong and the air conditioner was not working so we had to go down stairs to tell the manager so he gave us another room we was supposed to be there for 6 days we checked out in 2 days also I had a fall in the shower that I had hit my head 3 times hitting the shower wall and hitting the corner shower and the shower floor I never mentioned it to the manager or to ******* we decided to check out that day I tried to get refund for the 4 Days that we did not stay and was denied the staffing there SUCKS O I forgot to mention the that manager pleaded for us not to give a bad review that he would offer us free breakfast for a couple of days LOL 😂 nor will we be using ******* anymore it was a very very very bad experience all the way around.

the pool is under construction, same as the Gym, the ice machine, the parking is unfinished, the cleaning is good

Worst experience I’ve ever had ever at a hotel would not recommend at all very nasty place and the area is terrible. Blood stains all over the room and horrible stench. Charged me extra $300 for absolute no reason.

The breakfast was included in my reservation and the front desk told me when we arrived the breakfast was with additional cost.

I chose this hotel because it said it had breakfast and also that it said it have a Airport transport when I showed up and called them they said they had no airport transport they were in the process of changing something which was really frustrating to me because I’m 70 years old and did not know the area at all And I had no help from them. Also when I check in they told me there would be an extra charge for my breakfast which was supposedly supposed to be included and that was not provided. This really had an impact on my state ended up having to walk to the airport which was over 2 miles away because I was unfamiliar with how to catch Alternate transportation. They need to put what they provide and stand by it it was listed in the summary that airport transportation was provided I would’ve never stayed there if that was the case totally disappointed

The front desk staff were friendly and the breakfast was ok. My problem was that the door latch lock and deadbolt lock did not lock properly and you could see where someone tried to pry the door open. House keeping was able to walk in just using key card. Called front desk twice but maintenance never showed up. Asked for them to check it the next morning but it never happened. With the lack of caring for my safety and comfortability I will never stay at this "Comfort" Suites again!!!

I liked that the room was very large. Other then that it was very dated, the material on the furniture was dirty and spotty. Breakfast was suppose to be free but we were charged, after we were sitting at the table eating. The employee said that they have asked the 3rd party companies to change the cost several times. Don't let the pictures fool you as they did me. It looks nothing like what the experienced. I was VERY disappointed and if I had not been so exhausted from a long days drive I would have left and found something eles.

The staff was amazing. Everyone was friendly and accomodating. My only hiccup was i went to make coffee an there were live roaches in the compartment for water. I immediately took it to the front desk and the young lady explained that they are doing some renovating and apologized. Needless to say, I didn't have use for a coffee pot after that. I bought raid and sprayed the entire room in case they had friends. For sleeping accommodations it was ok. No pillow top mattress or form pillows but comfortable enough to get some rest.