The service standards are significantly below what one would expect from a Hyatt brand. The computer systems were not quite working during both check-in and check-out, resulting in long delays. The restrooms in the lobby area, behind reception, were sub-standard, and not particularly clean.
In the room I found an ironing board but no iron, so I had to ask for one. The following day the room had been cleaned, but the floor mat was missing from the bathroom. The next day the floor mat was back, but there was no shower gel in the dispenser. The shower gel dispenser was not refilled for the next 3 days, until I asked for it. The cherry on the cake was when I checked out a few hours before midnight. I had booked an additional night precisely because I had a flight around midnight, so I paid the room until the next morning (basically I paid an extra night, so I could use the room until the evening, instead of checking-out at 12). Although I had fully paid the room until the next morning, I was charged an additional USD 136.80 plus taxes, for "early check-out". Overall, it was a disappointing experience.
