Verified traveler
December 17, 2023
The entry card programming machine was not working so we could not get a key to the room AND THE AC IN THE ROOM IS NOT WORKING. We reported this to front desk staff and they said they couldn’t do anything but give us a fan. A FAN! Another room with working ac was not an option. It is so hot, we are in Texas. We did not have any towels in our room. The Front desk staff was very rude when we asked for towels. We didn’t want extra, we just wanted what was supposed to be in the room. Horrible experience and service. Visually this is a Nice hotel, however everything else was terrible!