Hotels in Westchase, Houston

I had a fantastic stay , I loved it. The crew was amazing Michelle, Cj and Rebecca. Taylor was my favorite they made me feel comfortable and at home . They made sure I was satisfied every step of my stay and I will for sure be back. By the and food is great and excellent excellent bar selection!

I loved my stay here. I checked out at 11 and I’m checking in again on the same day. 😊

Thanks so good experience and will be staying here again and thanks so much

’ve already done your survey and wouldn’t recommend your hotel to anyone who is disabled or anyone else for that matter, your employees have a huge attitude about moving their vehicles (black car belonged to your employee) so I could get my paralyzed from the chest down husband up the ramp to the entrance to your “motel” Ive stayed in better Motel 6 establishments, there are two non-ADA compliant ramps to your hotel and there was a black car (your employee’s) parked across the first ramp and a white car parked in front of the hotel where your night employee (black girl, reddish pink colored hair) was having a great time getting together with her friends and not doing her job. When we drove back in after dinner they were all outside(employee and two or three others) and I received a very snotty attitude when I asked her to move her vehicle and her friends to move theirs. If you have disability access rooms then you shouldn’t advertise them, ever, because your employees simply don’t care about how people with disabilities access your hotel to get to their rooms. Typically disability access rooms have doors that are able to be propped open or have an automatically opening door so wheelchair users are able to get into them without running over their wife’s toes as she awkwardly tries to prop open the door. Your bell cart is heavy and exceptionally hard to push or maneuver because apparently Baymont by Wyndham Houston Westchase doesn’t know what W-D 40 is. Your night employee (reddish pink hair, black car) is very rude and doesn’t want to do her job she’d rather party outside with her friends, who were absolutely no doubt in my mind smoking pot. I’m from Washington where it’s legal, I know that smell, your guests aren’t stupid. The room was disgusting and had what looked like blood stains on the carpet, I’m no CSI but it was pretty obvious. Carpet was indeed filthy and not vacuumed, my brand new white socks were black when we left. We didn’t find any bugs but good God what a dump. Unless you intend to improve your access to the entrance of your hotel don’t advertise accessible rooms. Maybe put some money into your motel so it’s not disgusting. Also your rooms look nothing like the pictures you post maybe we should have known based on the “deal” we got and gone for a more expensive option because filthy wasn’t part of the “deal”. We were very disappointed and will tell everyone we know to never stay there. Like another reviewer said if this is your last resort do yourself a favor and strongly consider whether you have absolutely anywhere else you could stay, park and a sleeping bag might be better.

Our experience at this hotel so far exceeded our expectations! We traveled to Houston with 35 high school students for a robotics competition. The staff went out of their way to make us feel welcome and accommodate our needs the entire time we were there. If you are looking for a luxury resort, this isn't that, however, the staff may treat you as if it is. The hotel is a little on the basic side, and maybe a little older, but it was clean and provided everything we needed. I can't stress enough how great the management and staff were in helping us have the best stay possible.

Hygiene: clean and tidy Service: The front desk is very warm and polite

The hotel offers great amenities! Front desk and housekeeping staff were kind and courteous. The only draw back from our stay was the front desk manager, Ebonie. I was charged 3 times for the high speed internet but wasn’t given a choice to pick free or high speed because it automatically did it for me. I tried to explain this to her but every time I try to, she would interrupt and say she won’t take off the charges. I really didn’t mind $15 charge, but she could’ve better explained the WiFi situation rather than coming off rude. After I asked for a business card, she then removed two charges which was odd. Everything was great except this experience. I work at a Marriott property and have been to other properties but have not seen a manager act this way towards guest. She definitely needs management training. Other than that great property and staff.

The smell of the disinfectant is quite strong, the breakfast is good, the stay is very convenient, the room card is a little bit bad, the front desk staff changes very fast, suitable for students living in Houston.

We stayed one night at the Marriott Houston Westchase in a 1 Bedroom Suite, 1 King, Sofa bed, City view. My husband had surgery that day and we spent the day and night camped out in the room. He slept for most of it. I spent it watching tv. For the most part our stay was good but not what I expected from Marriott. Everything was clean and neat. However, I think there are some things that could use attention. (I worked hospitality many years ago, so I apologize if this seems long and nit-picky.) Let's start with the parking. Valet signs everywhere. We waited. no one came out. My husband took his bandaged face into the lobby only to find out there is none. Half the parking lot up front was closed to public parking. He was told to park where the front desk could see it so it would not get tampered with. As I made my way around to park there were some shady characters sitting in a car at the back of the lot near a service entrance. I parked as close as I could to the front. We arrived mid-afternoon (2pm) and did not realize that there was no food service of any kind until dinner. (From 1-4pm!) Not even a snack machine available. There was no menu in the room for room service. Nor was there any number on the phone to dial for room service. So, I went for a food pick up and on my way back, asked the desk for a menu. They pointed out the QR scan code to order. Sorry - but some of us older folks are cell phone challenged. Just give us the room service number on the phone in the room and a menu in there! (Like it used to be.) Plenty of good restaurants near by. Shady characters still in the parking lot. No sign of security patrol. The little corridor off the main one to our room was very dark. A brighter bulb would be better. (Had I been there alone, it would have creeped me out.) The TV in the living space was at an awkward angle from the couch. It made it uncomfortable unless you were sitting sideways. There was only one water bottle in the room and one robe - for 2 people. We called down and quickly received one more of each. The ice bucket top was warped so the ice melted rather quickly. The coffee bar only had 2 sugar packets, plenty of fake sugars and three cream in it. Not really enough for 2 cups of coffee. (Those coffee packets made really weak coffee.) Was also surprised that a Marriott was using plastic glasses instead of real ones. The bed was lumpy. It needs a mattress replacement. Bedding was not anything special. Was also not a fan of the feather pillows - they are flat. Would have preferred 2 regular pillows and 2 feathered. I spent most of the night in the bedroom chair and it was not comfortable. Later that night, I got really hungry and ordered room service. I felt awkward that there was nothing to sign - so I could tip this really nice Asian lady who brought it up. (There was no where on the final bill that I could put a tip for her either. And I didn't have a dime of cash! She must have thought I was a cheapskat

Hotel location in the city center, not much to eat on weekends. And there's nothing to visit downtown Houston. There is no good green space. Fortunately, it's still close to the museum area.