Huailai International Hotel

The receptionist was very friendly and patient. The hotel is quite large with ample parking. There are rooms both inside and outside the grounds. They gave us complimentary vouchers for the bath and sauna, which was a great deal. The breakfast was delicious with a good variety of dishes; the older guests really enjoyed it. 👍

The room was not clean; there was unidentified hair on the toilet seat and hair on the towels. We hope the hotel will improve its management and service quality.

I booked this hotel based on a friend's recommendation. It's a state-owned hotel in Huailai, and I felt quite safe and secure traveling alone for work. Overall, it was a pretty good experience. The surrounding area is convenient and safe to enter and exit.

It's very nice, the space is large. It would be perfect if the lighting were a bit brighter.

I stayed at this hotel when I came to Huailai, and this time it felt like it was going downhill. The hotel is so large and has been open for a long time; the equipment should be gradually replaced and updated. The air conditioner is old, noisy, and can't be adjusted manually. The quality and variety of breakfast have declined rapidly. The service was rather curt. It's summer, and everyone needs plenty of water, but the hotel only provides regular bottled water. I called around 8 PM to request delivery, they promised, but no one delivered it. More than an hour later, I went to the front desk to ask why. They told me they only provide two bottles a day, and any more would cost 5 yuan per bottle. I asked, "What kind of bottled water is that expensive?" Does the hotel not make its profit from bottled water? They later agreed to deliver one bottle, but it still hadn't arrived by 10 PM. I called the front desk again, and they said it had been delivered. I said, "If it's delivered, why would I need to call?" The front desk then told me to contact the delivery department. Does the hotel really need its own staff to handle internal issues? This is the first time I've ever been so annoyed! Of course, I understand that hotels have their rules, but they can't be unrealistic. In summer, when people drink more water, there should be adjustments or measures in place (I don't know if the hotel has such a rule; if so, it might be for cost management convenience). However, if this affects customer needs or leaves customers with no choice, I believe the hotel isn't trying to sell bottled water, and customers aren't asking for more. What problem does this reflect in the hotel? I hope the management understands this. Also: please pay attention to the issue of smoking control in indoor public areas.

While staying at the hotel, I received a complimentary bathhouse voucher. After a scrub and moisturizing treatment with aloe vera and lotion at the bathhouse, I was scalded by the excessively hot water on the plastic sheet used to make the bed. The burn was red and swollen that night, and I tried to bear it, but it worsened after two days. I went to the bathhouse manager, but neither he nor the woman who scrubbed me admitted it was caused by the bathhouse; they claimed I had caused it myself through other means. I had no choice but to call the police. The police arrived and said the dispute could be resolved between the parties involved, or I could file a lawsuit in court, and then they left. They said I needed to prove the cause of my injury and go to the hospital for a checkup. I asked the lobby manager, Ms. Hao, to go with me. On the way, the manager told me, "The doctor at Huailai County Hospital diagnosed it as an allergic skin infection. You, don't speak..." (The sentence is incomplete and ends abruptly.)

I stayed here again after visiting Huanglong Mountain Villa. Parking was convenient, the accommodation fee included shower facilities, the rooms were spacious, and the breakfast had a wide variety of options.

房間挺大的，被套床單檢查了一下👌。設施因為時間長了，會有點舊。就在屋子裡睡了一覺，沒有使用淋浴花灑等。樓下的洗浴還不錯，有休息室。