Lovely location, with some great staff but didn't quite live upto expectations of a 5*AA venue, room had several issues over our 2 night stay, and I did find paying in advance without even seeing my room or having any kind of experience strange, I was not advised of this and no receipt was provided,I only new when my bank told me. Aside from afew issues I can't fault the overall venue or team in general, but maybe standards have slipped slightly, would be a shame as I can imagine what great would look like.