Guest User
July 14, 2025
When booking the hotel, I saw "Oceanburg Water Hotel" and assumed it would have water features. Then, after reading reviews and seeing that the rooms all faced the water park, I felt even more confident. Then, seeing that the hotel accommodation and ticket package only offered Ocean Kingdom and Fairyland, I was even more convinced that staying at the hotel would get free water park access. However, when I checked in, I was told the water park was a separate fee. Why didn't the hotel mention this online? And how could it possibly live up to the name of a water hotel? After checking out, the hotel informed me that two pairs of cloth slippers were missing from the room. They were recycled, and they would charge a fee. Did the hotel really think I was ignorant? I've stayed in so many hotels that only have disposable slippers. Furthermore, these disposable slippers were placed with rubber slippers, and there was no sign stating that they were not allowed to be taken away. Everyone knows that rubber slippers are not allowed to be taken away, and my child only wore one pair of disposable slippers. When I asked where they got the two pairs, the customer service couldn't answer. Finally, they said it was free upon request. I was completely amused. Even if there was no business, they couldn't gouge me like that. During the summer vacation and weekends, there were few people staying at the hotel, so you can imagine that the hotel was not very good. But I want to thank the Ctrip customer service staff for compensating me for my unpleasant experience.
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