Anonymous User
March 26, 2025
We set out from Guangzhou in the evening to visit Huizhou Shuangyue Bay. We arrived here after 8 o'clock in the morning and had originally booked other hotels. But I couldn't stay there, so I called them first to ask if they could accommodate me before I went to stay there. However, from the time I placed the order to the time I checked in, I didn't see any front desk staff. I didn't see any staff until the time I checked out. We hadn't rested for a whole night and finally had a chance to rest in this hotel. However, at noon, they came to knock on the door and entered the password to enter our room. I asked who it was and they said it was housekeeping who came to deliver clothes hangers. The problem is that we didn't ask for clothes hangers. Then he went out and closed the room. If someone came into our room like this while we were doing business, how would your hotel be responsible? Or does Ctrip now cooperate with any hotel? The requirements are so low. No bottom line? I said forget it the first time, but when we went out to play in the afternoon and came back there were still bugs on the bed helping me try to sleep, jumping around. The first thing was opening the wrong door, and then the bugs appeared. No staff came to handle it, they just used WeChat to put us off. We didn't care about it because we wanted to check in so early, but the most annoying thing was that when I checked out, they asked me to leave a review before they would return my deposit? Do you force your customers to leave reviews? How much money have you cheated from customers? Up to now, the hotel has not contacted us to solve these three problems, and in the end, the deposit was refunded to me by Ctrip. The hotel did not show up from beginning to end. I don't know how you train your employees. The manager also requires reviews before refunding the deposit. It seems that your manager is also a rookie and has not received formal training. Therefore, tourists should be cautious when checking in. I don't recommend this kind of store to anyone. The service is too bad, the hygiene is also poor, not to mention the attitude. Please avoid spoilers. That's it. I'm afraid Ctrip won't approve it if I write too much.
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