Name: Pasea Hotel and Spa
Address: 21080 Pacific Coast Highway, Huntington Beach, California, 92647, 21080 Pacific Coast Highway, Overseas, United States
Rating: 4.3

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All reviews

Positive reviews

Excellent time with best views and beautiful restaurants.

Sauna

Restaurant

24-hour front desk

Luggage storage

Car rental

Swimming Pools

Wi-Fi

Golf course

Breakfast

Pets allowed

Non-smoking room

Resorts

Holiday Homes

All Languages

English

All Room Types

Two Queen Room with Ocean View

Although the hotel is conveniently situated for a quick stay in Huntington Beach with excellent views of the water and pier, the condescending and rude manner in which the hotel staff treated me from check-in to check-out is significant enough to ensure I will never stay at the Pasea Hotel & Spa in the future.   Due to the reservation being made through AMEX, the staff at the registration desk informed me that the resort fee would be waived at checkout. When I questioned why I was paying the resort fee if it would be waived, the staff even went so far as to slowly and condescendingly define what constitutes an incidental fee versus a resort fee and that the resort fee would be refunded at checkout. At checkout, the same attendant that 'explained' only the resort fee would be refunded claimed she never stated that. After I recounted the conversation at check-in with her, she informed me she would follow up with her manager. After a considerable amount of time, the staff member returned from speaking with her manager and literally stated, ”This is only going to happen this time, and I want to make sure that you know this will never happen again.”   The Pasea Hotel & Spa is on par with a Holiday Inn Express with the cot-like mattress, paper-thin sheets, pillows stuffed with cotton balls, and unbelievably drab decor. The hotel's only redeeming quality is its view of Huntington Beach, but the view does little to overcome the horrifying experience of interacting with the staff. The staff unfortunately believes condescending service lends itself to prestige, but the hallmark of a true 4 or 5 star hotel is the service. I cannot recommend this establishment to any traveler.

Just ate at Tanners at Pasea hotel in Huntington Beach and it was amazing. Our server Ruben was so inviting and made us feel at home. He was knowledgeable about the menu and the area. I never really do a review but I was so impressed by him, the service and the food that I had to give a shout out to Ruben and Tanners in HB. If you want a great view and great service, definitely give Tanners a try and ask for Ruben. He will make you feel at home. 

This hotel was packed for the AirShow, however they made our stay very enjoyable. We ordered room service and it was delivered to our room in less than 30 minutes. I am looking forward to staying again when it's not so busy and get a real feel for the resort and all its amenities.

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26.2km from Santa Ana Regional Transportation Center

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Discover 101 Pasea Hotel and Spa reviews, rated 4.3 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Pasea Hotel and Spa Reviews: 101 Verified Reviews Latest 2024 | Trip.com

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