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Hidden Valley Resort, Ascend Hotel Collection Guest Reviews
3.5/5
103 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.6
Amenities3.5
Service3.5
Cleanliness3.6
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All reviews(103)
Positive reviews(2)
Negative reviews(1)
Guest User
Standard Room, 2 Queen Beds, Non Smoking (No Pet Allowed)
Checked in Sep 2024
Couples
1 Reviews
3.7/5
Posted on Oct 20, 2024
The location was great and the staff were friendly. The ammenities were lacking.
Guest User
Queen Room with Two Queen Beds - Non-Smoking
Checked in Aug 2022
Family
1 Reviews
4.7/5
Amazing
Posted on Sep 7, 2022
Nice staff and pretty clean facility. Pools and hot tub were great but not many kayaks to use in the lake. Overall a great experience and will visit again soon.
Guest User
Standard Room, Non Smoking, Balcony (No Pet Allowed)
Checked in Oct 2023
Travel with friends
3 Reviews
2.5/5
Posted on Nov 7, 2023
The waiter was not good, so he first gave him a normal room at the top. The window was on the porch at the entrance, and the view was blocked. Later, he asked to pay more to change to a lake view room, but he was given a lake view room at another top. You can see In the corner of the lake, there are no guests in the hotel, and the rooms are all empty, but the waiter did give me the worst room. I think it’s because Ctrip is a Chinese company, and this hotel’s service has bad reviews!