Desert Rose Resort

Reviews of Desert Rose Resort

Desert Rose Resort

Safaga Road, Hurghada, Red Sea Governorate, EgyptSee Hotel Details
Desert Rose Resort
Desert Rose ResortDesert Rose ResortDesert Rose Resort
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1 night

Guest Reviews

8.1/10
Very Good
64 Reviews
Verified reviews
Location8.5
Amenities8.1
Service7.7
Cleanliness8.3
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Positive reviews(57)
Reviews with photos/video(27)
Awesome stay(18)
Friendly staff(14)
Classy environment(9)
Nice sea view(8)
Negative reviews(7)
Bogdan V.
Standard Room With Garden View
Stay Date Jan 2024
Family
3 Reviews
10.0/10
Outstanding
Posted on Feb 27, 2024
there were some services I was amazed of like a person coming with you with a signaling stick when you want to cross the street in front of the resort so that cars would be aware and reduce the speed in time and providing refreshing towels at the pool. Everything else was amazing, nice people with a good attitude. What they can do as improvement is to replace the slower gel and the shampoo as the current products are not suitable for a 5 star hotel.
Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near future Kind Regards, Guest Relation Team
Sylvia
Standard Room With Pool View
Stay Date May 2023
Travel with friends
3 Reviews
8.5/10
Very Good
Posted on Jul 4, 2023
Beautiful garden and nice beach! Feel comfortable. Thank you for their birthday cake! However their staffs should impove their English and food quality is just so so
Response from Property: Dear Mrs. Sylvia,We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. Therefore I would like to assure you that your comments/feedback have been passed onto the relevant managers. Regarding the staff kindly be informed that we are running training daily and weekly for the manners and also on job training to improve the services in all departments. As we enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near futureKind Regards,Guest Relation Team
CrossKatie
Club Room With Beach Front
Stay Date Oct 2022
Couples
1 Reviews
10.0/10
Outstanding
Posted on Nov 30, 2022
I was so impressed by this hotel. It is best to go all-inclusive. The dive Shop on site is a paddy five star and really good. The instructors and dive master is very experienced and the boats good quality. They were full so put us in twin smoking room where we had booked king-size double non-smoking and they upgraded us to a suite. The food was excellent the variety and quality very good and the staff excellent, very attentive. And everybody was happy. I would highly recommend this hotel.
Response from Property: Dear Valued Guest,We would like to thank you for taking the time to write a review of your recent stay.It was a pleasure to host you and your family. I am delighted to read that you enjoyed your stay with us and would like to say how important every guest's feedback is as we work to establish and exceed industry best practices.We enjoy hosting all of our guests and we hope to have the honor of welcoming you again in the near future.sincerely,Guest Relations Team
Guest User
Club Suite With Beach Front
Stay Date Feb 2025
Travel with friends
1 Reviews
9.0/10
Great
Posted on Mar 26, 2025
Suite room with sea view. The hotel is not new, the rooms are quite tired. The room was clean and had everything you need. I would like to separately note the free mini bar. Excellent sea view, balcony. Very helpful staff, they try to help with everything. What I did not really like was the closed bay with no access to the open sea. I do not like this, but for those with children, this is probably even a plus.
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Guest User
Standard Room With Garden View
Stay Date Dec 2024
Travel with friends
2 Reviews
10.0/10
Outstanding
Posted on Feb 3, 2025
The front desk staff was very friendly. I booked a sea trip on the day of check-out, so I checked out in the morning and stored my luggage. I came back to the hotel to pick up my luggage at 4 or 5 pm. I asked the front desk if I could have dinner in the buffet restaurant, and the staff agreed. Thank you very much. The hotel environment is really good, with a huge garden. It's a pity that I didn't have much time to experience other facilities in the hotel.
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Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to review your recent stay with us in Desert Rose. We enjoy hosting all of our guests and do hope that we would have the privilege of doing again in the near future. Kind Regards, Guest Relation Team
Guest User
Standard Room With Pool View
Stay Date Dec 2024
Travel with friends
3 Reviews
10.0/10
Outstanding
Posted on Feb 1, 2025
Love it, the front desk service is very enthusiastic, and we checked in early. We booked an all-inclusive meal, and we can go to the restaurant to eat after checking in. The hotel is surrounded by a small piece of sea, which is very beautiful and suitable for taking pictures. When I flew from Cairo to Hurghada, I could see the hotel at a glance. I stayed in a pool view room. Because I went there in winter, there were only foreigners sunbathing by the pool. It was also beautiful at night. I recommend staying here.
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Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to review your recent stay with us in Desert Rose. We enjoy hosting all of our guests and do hope that we would have the privilege of doing again in the near future. Kind Regards, Guest Relation Team
Guest User
Standard Room With Garden View
Stay Date Dec 2024
Couples
16 Reviews
10.0/10
Outstanding
Posted on Jan 21, 2025
Very good room, all-inclusive hotel service is in place, drinks and snacks are delicious. The bedding in the room is also very comfortable. It is a good tourist resort hotel. The service staff is very enthusiastic and there are many activities.
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Response from Property: 您好,非常感謝您評價你最近的旅行在沙漠玫瑰酒店,我們很享受主持我們所有的旅客,我們也希望下次我們還能主持你們。此致敬禮賓客關係團隊
Guest User
Standard Room With Pool View
Stay Date Dec 2024
Couples
1 Reviews
5.7/10
Posted on Jan 19, 2025
The service is very poor, and the Chinese are treated differently. The room facilities are old, and the power supply in the room is always inexplicably cut off. I reported it to the staff many times but it was not solved. Finally, two Egyptian staff came to the room to repair it. They were very impatient and turned their faces to me, thinking that I was playing tricks on them! Brother, I am the customer, and the room has no electricity. It should be my impatience! In the end, we customers need to argue for ourselves before the problem is solved. From the front desk, to the staff who answer the phone, to the maintenance staff, each one is more impatient than the other. What kind of face is it to serve white customers? What kind of service do Chinese people get for the same money? The hotel has a good scenery and a beautiful environment, but it is really bad to encounter staff who treat us differently.
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Response from Property: 您好 謝謝你找時間寫我們你的建議關於你最近的旅行。雖然我們很抱歉我們的服務沒得到了你的期望,可是你的評價幫我們提升,我們很努力工作為了確定滿足我們旅客所有的要求。如果你又給我們機會,我們保證我們盡全力給你最好的體驗。此致敬禮賓客關係團隊
焦糖小栗子
Standard Room With Garden View
Stay Date Nov 2024
Travel with friends
1 Reviews
7.5/10
Posted on Jan 18, 2025
We chose a sea view room, but for some reason, we were arranged in the most remote location. This is acceptable, and the sea view is indeed good, but!!! The neighboring hotel has constant noise, 24 hours a day, and you can't sleep at night. It's really annoying to spend 1400r to book such a room. The scenery and activities are really good, but the noise is very annoying and seriously affects the experience. The food is average, not bad, but there are not many varieties. Discrimination is okay, I didn't encounter anything, and most of the staff are really friendly. I recommend the pool view, which is the most cost-effective. If you have a sea view room, I suggest you must choose the one near the lobby (there are two), otherwise you will be noisy and doubt your life!
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Response from Property: 您好 謝謝你找時間寫我們你的建議關於你最近的旅行。雖然我們很抱歉我們的服務沒得到了你的期望,可是你的評價幫我們提升,我們很努力工作為了確定滿足我們旅客所有的要求。如果你又給我們機會,我們保證我們盡全力給你最好的體驗。此致敬禮賓客關係團隊
Houqieshupian
Standard Room With Garden View
Stay Date Oct 2024
Couples
6 Reviews
8.5/10
Very Good
Posted on Nov 30, 2024
The service and scenery are absolutely first-class, but the room itself is relatively old. All meals are included, drinks are available all day, table tennis, open-air gym, beach volleyball, swimming pool, and performances at night. It is very suitable for lying flat. Pin is generally worth the price!
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Response from Property: Dear valued guest, Thank you for taking the time to tell us your opinion about your stay with us. While we're sorry you didn't have a better experience with us, your review helps us learn and improve. We work to ensure that our guests have everything they need. If you give us a chance to regain your trust, we guarantee that we will do our best to ensure that you have the same good experience with us as other guests. Sincerely, Guest Relations Team
Chenweibing
Standard Room With Garden View
Stay Date Sep 2024
Travel with friends
21 Reviews
10.0/10
Outstanding
Posted on Nov 9, 2024
This hotel is perfect. First of all, the environment is very beautiful, with flowers everywhere. There are enthusiastic service guys in each accommodation. We booked accommodation with three meals included, and the food was very rich and delicious. The beach by the sea is also very beautiful. Many Europeans and Americans are of high quality.
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Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to review your recent stay with us in Desert Rose. We enjoy hosting all of our guests and do hope that we would have the privilege of doing again in the near future. Kind Regards, Guest Relation Team
Guest User
Club Suite With Beach Front
Stay Date Sep 2024
Travel with friends
9 Reviews
4.0/10
Posted on Oct 4, 2024
I booked the most expensive beach club suite, but was given the room in the first picture. I was shocked when I entered. There were two single beds in the living room, and the balcony was half covered by the building. Looking out from the balcony, I could see a group of white people who didn't pay attention to body management basking in the sun. I went back to the front desk to argue. At first, they said there was no room (the corresponding picture display room on the platform). Later, I insisted again and again and asked if it was because of the platform problem or discrimination problem, so I was given the reserved display room, which was on the first floor. I thought, well, since I'm here, I'll make the best of it. The room facilities are old and mediocre, but the water flooded the Jinshan Mountain when I took a bath... The fourth picture is the bathing pool. As for food, it's really average. There is no freshly squeezed juice in the whole hotel. It's all blended juice, and the ice cream is cheap creamer. I stayed for two days, and the food in the buffet restaurant is basically the same. Looking at the long restaurant corridor, it's actually 50-50. All the dishes are the same. Alas, I really don't know what xhs is bragging about. I suggest everyone live in the city, which is more convenient for eating, shopping and going to the sea.
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Response from Property: Dear Valued Guest, Thank you for taking the time to share your opinion about your stay with us. Although we regret that you did not have a better experience with us, your assessment helps us to learn and improve. We work to ensure that our guests have everything they need. If you give us the chance to win back your trust, we guarantee that we will do our best to ensure that you have as good an experience with us as other guests. Best regards, Guest Relations Team
Anonymous User
Standard Room With Garden View
Stay Date Feb 2025
Couples
7 Reviews
4.7/10
Posted on Apr 20, 2025
It was much worse than expected. The service management was extremely chaotic, not cheap, and the service attitude was also very poor. The staff would not listen to your requests at all. There were not enough people. It took a long time to walk to different places. The food was very bad. I don't recommend it at all.
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🦄 luo
Standard Room With Garden View
Stay Date Aug 2024
Couples
55 Reviews
7.0/10
Posted on Oct 1, 2024
Facilities and hygiene: When you check in, someone will help you carry your luggage, and you will have to tip. When you check out, you have to carry your luggage by yourself. The lobby is far from the room, and it is very big, so it is really hard to carry luggage in hot weather. Service: It is an old resort with few Asians staying. The service is slightly discriminatory, but if the Chinese team stays in, don't make loud noises, the situation may be better. So avoid those who talk loudly. Environment: It has its own swimming pool and beach, but the nearby resorts are like this. It is far from shopping malls and airports, so you need to bargain for taxis, which is tiring. But everything is better than the environment and service in Sanya in China, and it is still good to go abroad for vacation
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Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to review your recent stay with us in Desert Rose. We enjoy hosting all of our guests and do hope that we would have the privilege of doing again in the near future. Kind Regards, Guest Relation Team
Anonymous User
Superior Room Pool View
Stay Date Feb 2025
Booked for others
32 Reviews
10.0/10
Outstanding
Posted on Mar 28, 2025
The hotel is very good, no problem, but Ctrip's customer service is really speechless. I booked the hotel for my friend. When I checked in, I couldn't find the order number. I waited in the hotel for 40 minutes and kept calling the contact information provided by Ctrip, but I couldn't get through once. Later, I contacted through other methods to solve the problem. Later, when I was doing a 1-10 rating, I chose 1 point, and Ctrip customer service appeared, and all the phone calls and text messages came! Where were you when I needed you before?
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