South Taihu Villa Resort Hotel

A truly perfect Chinese New Year trip! A big thank you to our housekeeper, Lucy, for her warmth, professionalism, and patience. Not only did she offer early check-in, but she also upgraded our room and showered us with attention and care. She made our two octogenarian guests feel right at home, allowing them to spend an unforgettable ***** New Year's Eve and ***** New Year's Eve. And thank you to our bellhop, Li Xinchen (unconfirmed), who waited for us in the cold wind. We will definitely come back next time and will recommend this place to our friends and family. Thank you!

The room's decor was a bit dated, but it was very clean and tidy, and the room was also very spacious, which could well meet the needs of a family trip. The best part was that there was a private hot spring in the courtyard, and the water was changed every day, so it was very convenient to soak in it whenever we had time. The housekeeper, Lucy, was very enthusiastic and helped solve many problems during our two-day stay. I have to give her a big thumbs up.

The hotel had a great environment, excellent service, and was very clean. The customer service representative, Xiaoxiao, was especially helpful; she contacted me in advance and, upon learning we were four elderly people, upgraded our room for free. We ended up staying in a three-story villa – how wonderful! The bedding was also excellent, and we even had a private hot spring bath. A truly exceptional stay! Many thanks to Xiaoxiao!

For this National Day holiday trip, we chose the South Taihu Lake Villa Resort Hotel. Advantages: Upon entering the villa, we found it clean and tidy. The first floor had a kitchen, living room, and bedrooms; the basement had a game room; and the second floor had two bedrooms and a balcony. The space was ample and spacious, allowing three generations to travel together with their own activities. Breakfast was served at the adjacent Moon Hotel, offering a wide variety and a fantastic experience! The evening light show at Moon Plaza was magnificent, and the night view was not to be missed. Areas for Improvement: The cleanliness of the area around the villa needs improvement; for example, the cobwebs near the access card should be cleaned more frequently. The pillows in the hotel room flattened after just one night's sleep, which was a less than ideal experience. Thank you to our dedicated butler, Lucy, for your warm and attentive service!

First, I checked the hotel's opening date (25 years ago), but the navigation couldn't find it. After calling, I was told it was a Hilton hotel, and then a shuttle bus took me to the Moon Bay Hotel – a completely different name from the one I booked! The room was indeed spacious, with its own private courtyard, but the facilities and decor were outdated, probably from over a decade ago! The pillows flattened as soon as I lay down, making it uncomfortable. The bed was incredibly old; it made noise and moved whenever I turned over. The mirror was damaged – the paint was peeling off, and it was completely overpriced. The only redeeming quality was the service; they were quick to respond to any needs. Also, there was a courtyard with a small hot spring pool, which was nice for kids. But 1300 RMB is definitely not worth it.

We came and left in a hurry, but still felt unsatisfied. It is adjacent to the beautiful lake view of South Taihu Lake, the private hot spring courtyard villa has comprehensive facilities, quiet and elegant. The housekeeper Qiqi never tires of solving various trivial problems in a timely manner. When a family with big children travels, there are more troubles and requirements. Thanks to Qiqi's meticulous service, this weekend parent-child trip was very successful! ! Looking forward to visiting again next time🚗😊

一如既往的滿意，第三次入住依然充滿驚喜！ 這次帶小朋友來，依舊選擇了太湖邊的這家全別墅度假酒店。作為喜來登温泉酒店的一部分，環境和服務都無可挑剔。 特別要感謝管家小悦，從入住前的貼心溝通，到入住期間的周到安排，都讓人感覺賓至如歸。小朋友特別喜歡她，玩得很開心，我們大人也得以享受難得的放鬆時光。 全別墅的私密性非常好，空間寬敞，設施也很完善。温泉體驗一如既往的贊。無論來過多少次，這裏都是我們家庭度假的首選。強烈推薦！

賓至如歸的管家服務，感謝管家小悦。酒店和房型一家人過來正好合適。51期間雖然忙碌但服務有序，很推薦。

很適合家庭居住，服務態度好，早餐種類繁多口味豐富。