2682 Reviews
Maison New Century Nanxun Boyang
Outside Nanxun Scenic Area Huzhou|0.36km from Zhang Shiming Memorial Residence
Latest booking 20 hrs ago
A very disappointing stay experience First of all, the male waiter at the check-in reception was sitting the whole time, without a smile or a warm tone of voice, always cold. You can check in after 2:00 pm, and your luggage is temporarily stored at the front desk. The weather was too hot that day, I was a little uncomfortable and wanted to check in early, the answer to me was that it hadn't been packed yet, and there was no room for turning around. Then we had to wait in the lobby, but there was not even a cup of tea during the period, so I began to observe that there must be something wrong with the service link of this hotel, let's talk slowly. When the time comes, you can check in, but the shuttle bus never shows up. The guy at the front desk picks up the driver on the phone, and his tone is like begging the other party, ”You drive 🚗 back, where are you going?” Then I waited stupidly for a long time, without apologizing or thinking about solutions. I think at this time he said that dragging you over is a solution, but we just waited stupidly without any indication. Haha, I think they may be from different service departments, and the service details are out of touch. When something happens, the service training is not done well, and I don’t know how to deal with it proactively. ”,Ha ha. Although it is one thing, as a landmark hotel in Nanxun Ancient Town, the hotel fee is not cheap, and the software service and the overall hardware environment really do not match. At night, I found that the hair dryer was broken. The light bulb inside the key hair dryer was exposed. It would really leak electricity. Why didn’t you pay attention during the room inspection? I called the front desk again, and when I reported the problem, I felt their weak service attitude again. My friend said that when staying in so many hotels, the front desk service is standing and helping guests to check in quickly. As soon as this one enters the front desk and sits, it still looks indifferent. It feels like the front desk of this hotel is a relationship household. Can't come. There is one thing to say, the hotel environment is still very good, like walking into a small garden, the small villas are a combination of Chinese and Western architectural styles, with lush flowers and trees, pleasing to the eye. We stayed in a small western-style building with a courtyard. The room is also large and has better privacy. The master in the parking space also has a good sense of service. What I mean by service is that he will take the initiative to tell the guests where the car can be used, how to go to the lobby, and how to deal with the check-out if the fee has been settled in advance. This is similar to the front desk at the beginning of check-in The difference shows that different departments have different management ideas. As a landmark hotel in Nanxun, I hope the hotel will strengthen its service quality. Of course, these may be individual phenomena. To become bigger and stronger, the hotel must pay attention to details and make guests feel truly at home.
Outstanding
2079 Reviews